Italian Customer & Technical Support - Athens

speakit; Kentucky; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Thorough training

Career growth opportunities

Inclusive work environment

Job summary

speakit is seeking an enthusiastic Italian-speaking individual to join our Customer Support team. You will assist customers with technical issues, guided by thorough hands-on training to become an expert in our client’s products.

Responsibilities include responding to inquiries via phone, email, or chat, guiding customers through troubleshooting steps, and escalating complex issues as needed. Join a friendly, inclusive team with growth opportunities.

Qualifications

• Fluent Italian language skills.
• Strong English proficiency (C1).
• Experience in customer support or service-friendly roles.
• Great communication and empathy with customers.
• Proactive problem-solving mindset.
• Comfort with learning new systems and processes.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly and supportive manner.
• Guide customers through simple troubleshooting steps to resolve technical issues.
• Provide clear and timely updates to ensure customer satisfaction.
• Escalate complex issues to senior team members when needed.
• Maintain patience and a customer-first attitude while learning client products.

Skills

Italian language

English (C1)

Customer service

Communication skills

Problem solving

Computer literacy

Job description

On behalf of our client, we are looking for an enthusiastic, Italian-speaking individual to join their Customer Support team and assist customers with technical issues. You don’t need to be an IT expert—if you have great communication skills and enjoy helping people, they’ll provide all the training you need!

You’ll receive thorough, hands‑on training to help you become an expert in our client’s products and develop strong problem‑solving skills. This role is a great starting point for advancing your career in customer experience, product support, or even IT!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a friendly and supportive manner
• Guide customers through simple troubleshooting steps to resolve technical issues
• Ensure customer satisfaction by providing clear and timely updates
• Escalate complex issues to senior team members when needed
• Strong communication skills in Italian (both written and verbal)
• C1 in English
• Patience, empathy, and a customer‑first attitude
• Willingness to learn and adapt to new systems
• Good computer literacy (we’ll teach you the rest!)
• Ability to work in our client’s office in Athens
• Competitive salary and performance bonuses
• Thorough training and ongoing support
• Career growth opportunities
• A friendly and inclusive work environment