Italian Customer Support - Work From Anywhere in Portugal

CBTALENTS; Leusoaliʻi (AS); Remote; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Remote work in Portugal

Relocation support

Job summary

CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide support in Italian and English and help resolve technical issues with empathy and clarity.

This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided for eligible candidates. Prior customer service experience is preferred, and strong communication is essential to turn challenges into positive

Qualifications

• Fluent in Italian and English (must)
• Tech-savvy with strong communication skills
• Good problem-solving ability
• Detail-oriented and accurate
• Empathetic, patient and customer-focused
• Ability to stay calm under pressure
• Previous customer service experience preferred
• Relocation support provided is a plus

Responsibilities

• Provide technical customer service and support in Italian and English
• Identify, troubleshoot, and resolve customer issues
• Document cases accurately and follow up until resolution
• Explain technical solutions clearly to customers
• Maintain a positive customer experience and loyalty

Skills

Fluent in Italian and English

Tech-savvy

Strong communication

Problem-solving

Detail-oriented

Empathetic and patient

Customer-focused

Willing to relocate

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided