Italian Speaking Technical Support for IT Company in Greece

Patrique Mercier Recruitment FR; Town of Greece (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

A leading recruitment agency is seeking an IT Technical Support Specialist to assist Italian-speaking customers. Responsibilities include troubleshooting IT products and managing inquiries via various channels. Candidates should be fluent in Italian and English, have experience in technical support, and possess excellent communication skills. The role offers perks such as private health insurance, fully paid training, and relocation package options.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in technical support, preferably within the IT industry.
• Strong problem-solving skills and technical aptitude related to IT systems.

Responsibilities

• Provide technical support and troubleshooting assistance to Italian-speaking customers.
• Manage customer inquiries efficiently and professionally.
• Document customer interactions and solutions accurately in the CRM system.

Skills

Fluency in Italian

Fluency in English

Experience in technical support

Strong problem-solving skills

Excellent communication skills

Familiarity with CRM tools

Job description

Responsibilities

• Provide technical support and troubleshooting assistance to Italian-speaking customers regarding IT products and services.
• Manage customer inquiries via phone, email, and chat efficiently and professionally.
• Diagnose and resolve software and hardware issues to ensure customer satisfaction.
• Document customer interactions, technical issues, and solutions accurately in the CRM system.
• Collaborate closely with technical teams to elevate complex problems and contribute to continuous product improvement.
• Stay informed about the latest IT developments and company products to provide up-to-date support.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in technical support, preferably within the IT industry.
• Strong problem‑solving skills and technical aptitude related to IT systems, software, and hardware.
• Excellent communication skills with a customer‑focused approach.
• Familiarity with CRM tools and remote support software is a plus.
• Ability to work independently and efficiently in a fast‑paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package (flight, transfer and hotel)
• Free Greek Lessons, discounts and other perks