Italian Speaking Helpdesk Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Helpdesk Support Agent to join a dynamic team focused on delivering excellent client support. You will assist Italian-speaking customers by phone, email, and chat, troubleshoot diverse technical issues, and document all interactions in the ticketing system.

You will educate clients on product features, collaborate with IT to escalate when necessary, and stay current with product updates to ensure top-quality assistance.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in a helpdesk or customer support role is desirable.
• Strong analytical and problem-solving skills to address client issues.
• Excellent communication and customer-focused approach.

Responsibilities

• Assist Italian-speaking customers via phone, email, and chat.
• Troubleshoot technical issues related to software, hardware, and systems.
• Document all support requests and resolutions in the ticketing system.
• Educate clients on product features, functionalities, and best practices.
• Collaborate with IT support to escalate complex issues as needed.
• Monitor ticket status and follow up for satisfactory resolutions.
• Stay updated on product changes to provide informed assistance.

Skills

Italian language

English language

Customer support

Problem solving

Communication

Independent work

Tools

Helpdesk software

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking an Italian Speaking Helpdesk Support Agent to join our dynamic team. This position is tailored for individuals who are enthusiastic about technology and possess strong communication skills. In this role, you will provide essential support to our Italian-speaking clients, assisting them with their inquiries and technical issues to ensure a smooth user experience.

Responsibilities

• Assist Italian-speaking customers by providing helpdesk support through phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues related to software, hardware, and systems.
• Document all support requests and resolutions accurately in the helpdesk ticketing system.
• Educate clients on product features, functionalities, and best practices.
• Work collaboratively with other IT support team members to **escalate** complex issues as necessary.
• Monitor ticket status and follow up with clients to ensure satisfactory resolution of their issues.
• Stay current on product updates and technological advancements to provide informed assistance.

Requirements

• Fluency in Italian and English, both written and spoken, is essential.
• Previous experience in a helpdesk or customer support role is highly desirable.
• Strong analytical and problem-solving skills to effectively address client issues.
• Excellent communication skills and a customer-focused approach.
• Proficient in using helpdesk software and ticketing systems.
• Able to work independently and manage multiple support requests simultaneously.
• A commitment to continuous learning and improvement in technical skills.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...