Italian Speaking Technical Support for IT Company in Greece

Employers from Greece; United States; Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking Technical Support Representative in Greece. The role focuses on providing expert IT support, troubleshooting software and hardware issues, and delivering top-notch customer service in a fast-paced environment.

Requirements include fluency in Italian and English, prior technical support experience, and familiarity with CRM tools. Beneficial perks include private health insurance and relocation assistance.

Qualifications

• Fluency in Italian and English required.
• Experience in technical support is preferred.
• Strong IT troubleshooting skills.
• CRM familiarity is a plus.
• Able to work independently in a fast-paced environment.

Responsibilities

• Provide technical support and troubleshooting to Italian-speaking customers regarding IT products and services.
• Handle customer inquiries via phone, email, and chat.
• Diagnose and resolve software and hardware issues.
• Document customer interactions, technical issues, and solutions in the CRM system.
• Collaborate with technical teams to escalate complex problems and contribute to product improvement.
• Stay informed about IT developments and company products to provide up-to-date support.

Skills

Italian fluency

English fluency

Tech support experience

Problem solving

Communication skills

CRM tools

Remote support

Independent worker

Tools

CRM software

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a well-established recruitment agency specializing in connecting professionals with exciting career opportunities across Greece. We are currently looking for an Italian Speaking Technical Support Representative to join an IT company in Greece. This role is perfect for individuals with strong technical skills and fluency in Italian who are passionate about delivering excellent customer support within the IT sector.

Responsibilities

• Provide technical support and troubleshooting assistance to Italian-speaking customers regarding IT products and services.
• Manage customer inquiries via phone, email, and chat efficiently and professionally.
• Diagnose and resolve software and hardware issues to ensure customer satisfaction.
• Document customer interactions, technical issues, and solutions accurately in the CRM system.
• Collaborate closely with technical teams to **escalate** complex problems and contribute to continuous product improvement.
• Stay informed about the latest IT developments and company products to provide up-to-date support.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in technical support, preferably within the IT industry.
• Strong problem-solving skills and technical aptitude related to IT systems, software, and hardware.
• Excellent communication skills with a customer-focused approach.
• Familiarity with CRM tools and remote support software is a plus.
• Ability to work independently and efficiently in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks