Italian Speaking Support Center Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 45.000 - 67.000; Vollzeit

Benefits dieser Stelle

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Zusammenfassung

Patrique Mercier Recruitment FR is seeking an Italian Speaking Support Center Analyst in the United States. You will act as the primary contact for Italian-speaking clients, handling inquiries via phone, email, and chat, and you will troubleshoot and document issues to ensure high-quality service.

You will collaborate with internal teams, provide product guidance, and stay informed about updates and trends.

Qualifikationen

• Fluency in Italian and English with strong written and verbal communication.
• Experience in customer support or IT support is a plus.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficient with support ticketing systems and CRM software.

Aufgaben

• Be the primary contact for Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical and product-related issues.
• Record and document all interactions and resolutions in the ticketing system.
• Provide training and guidance to clients on product features and usage.
• Collaborate with other departments to escalate complex issues and improve processes.
• Monitor ticket statuses and follow up to ensure timely resolution.
• Stay updated on new products and industry trends to improve service.

Kenntnisse

Italian language

English language

Customer service

Troubleshooting

Multitasking

CRM proficiency

Tools

CRM software

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Support Center Analyst. This role involves providing vital support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work closely with both customers and internal teams to facilitate an exceptional service experience.

Responsibilities

• Act as the primary point of contact for Italian-speaking clients, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical and product-related issues to ensure customer satisfaction.
• Record and document all customer interactions and resolutions in the support ticketing system.
• Provide training and guidance to clients on product features and usage.
• Collaborate with other departments to upscale complex issues and improve support processes.
• Monitor ticket statuses and follow up with customers to ensure timely resolution.
• Stay informed about new products, updates, and industry trends to enhance service delivery.

Requirements

• Fluency in Italian and English, with excellent written and verbal communication skills.
• Experience in a customer support or IT support role is an advantage.
• Strong troubleshooting and problem-solving skills to assist clients effectively.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in using support ticketing systems and CRM software.
• Strong customer service orientation and ability to work collaboratively with teams.
• A willingness to learn and adapt to new technologies and processes.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...