Italian Speaking Multilingual Support Representative -Remote in Greece

Employers from Greece; United States; À distance; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment FR is seeking an Italian Speaking Multilingual Support Representative to provide exceptional customer support across multiple languages, including Italian. The role focuses on assisting customers via phone, email, and chat and requires strong communication and problem-solving skills.

The ideal candidate will be fluent in Italian and at least one additional language, with experience in customer service and proficiency in CRM systems and MS Office.

Qualifications

• Fluency in Italian and at least one additional language, written and spoken.
• Experience in customer service or a similar role is desirable.
• Outstanding communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a customer-oriented approach.
• Ability to multitask in a fast-paced environment.
• Proficient in using customer support tools and Microsoft Office applications.
• Positive attitude, flexibility and commitment to delivering exceptional customer service.

Responsabilités

• Deliver high-quality support to clients in Italian and other languages via phone, email, and chat.
• Assist customers with inquiries about products, services, and day-to-day issues, resolving them promptly.
• Handle customer complaints and inquiries with professionalism and empathy.
• Document all customer interactions in the CRM system for follow-up and reporting.
• Collaborate with team members and other departments to maintain service excellence.

Connaissances

Italian language

Additional language

Customer service experience

Outils

CRM systems

Microsoft Office

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting role for an Italian Speaking Multilingual Support Representative. This position is ideal for candidates who are passionate about providing exceptional customer support and can communicate effectively in multiple languages.

Responsibilities

• Deliver high-quality support to clients in Italian and other languages through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about products, services, and day-to-day issues, working to resolve them promptly.
• Handle customer complaints and inquiries with professionalism and empathy.
• Document all customer interactions thoroughly in the CRM system for effective follow-up and reporting.
• Collaborate with team members and other departments to maintain service excellence and enhance customer experience.
• Participate in training and continuous learning to stay updated on product offerings and improve service skills.
• Identify potential areas for process improvement and contribute ideas to enhance service delivery.

Requirements

• Fluency in Italian and at least one additional language (English, French, Spanish, etc.), both written and spoken.
• Experience in customer service or a similar role is highly desirable.
• Outstanding communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a customer-oriented approach.
• Ability to multitask effectively and manage time in a fast-paced environment.
• Proficient in using customer support tools and Microsoft Office applications.
• Positive attitude, flexibility, and commitment to delivering exceptional customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...