German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 26,000 - 41,000; Full time

Benefits offered by this job

Fully paid relocation

Health insurance

Signing bonus €1,500

Fully paid training

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist in Bulgaria. The role involves handling back-office tasks, high-level German communications, and ensuring platform integrity within a dynamic Esports environment.

Join a fully supported relocation program with comprehensive health insurance, on-boarding training, and a monthly salary that exceeds local market standards. A signing bonus of €1,500 is offered for new hires.

Qualifications

• Native or fluent German required, both spoken and written.
• Strong command of Microsoft Office and CRM software.
• Prior back-office or customer-relations experience is a plus.

Responsibilities

• Handle complex back-office tasks related to accounts and platform integrity.
• Provide high-quality German-language support to users.
• Monitor activity to uphold community standards and safety policies.
• Investigate and resolve payment, account, and technical queries.
• Collaborate with international teams to streamline processes.
• Stay updated on gaming trends and platform features.
• Contribute to improving support protocols and practices.

Skills

German language

CRM software

Microsoft Office

Problem solving

Back-office support

Tools

CRM systems

Job description

Job Overview

We are thrilled to offer an exciting German Speaking Back Office Gaming Support Specialist position in Bulgaria for a major player in the Gaming & Esports industry. This role is perfect for a passionate gamer or professional who wants to build their career while enjoying a fully supported relocation to one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Manage complex back-office administrative tasks related to player accounts and gaming platform integrity.

• Provide high-level, professional communication for German-speaking users, ensuring a premium support experience.

• Monitor gaming activity to maintain community standards and uphold safety policies within the Esports environment.

• Investigate and resolve payment, account, and technical queries with meticulous attention to detail.

• Collaborate with international cross-functional teams to streamline support processes for the global gaming community.

• Stay updated on the latest gaming trends and platform features to provide accurate, industry-informed assistance.

• Contribute to the continuous improvement of support protocols, ensuring we remain a leader in the gaming sector.

• Native or fluent German (spoken and written) is mandatory for this role.

• A valid EU passport or work permit for employment in the EU.

• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.

• Strong proficiency in Microsoft Office and a quick learner for internal CRM/gaming software systems.

• Exceptional problem-solving skills with a proactive, service-oriented mindset.

• Previous experience in back-office support or customer relations is considered a significant asset.
  What We Offer

• Competitive Monthly Salary that exceeds local market standards.

• Fully Paid Training programs to ensure your success in the Gaming & Esports industry.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).

• Monthly Performance Bonus linked to your professional achievements.

• €1,500 Signing Bonus (one-time) for all new hires.

• Dynamic, international work environment and access to exclusive German-speaking jobs in Bulgaria.
  Life in Bulgaria

Choosing to pursue one of our German-speaking jobs in Bulgaria means unlocking a lifestyle defined by affordability, rich history, and stunning natural landscapes. Sofia offers a unique blend of cosmopolitan energy and mountain-side tranquility, with a climate that features four distinct, beautiful seasons. Living in Bulgaria is an adventure that offers modern urban living alongside breathtaking scenery, making it one of the most sought-after destinations for young professionals today.

Beyond the career opportunities, Bulgaria boasts a vibrant culinary scene and a very high quality of life. When you accept a German Speaking Back Office Gaming Support Specialist position in Bulgaria through us, you are not just getting a job; you are joining a welcoming expat community. Experience the warmth of the culture, the convenience of the infrastructure, and why thousands of professionals are relocating to Bulgaria to grow their careers and enjoy a fulfilling work-life balance.