Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; A distancia; USD 23.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully paid relocation

Training provided

Health insurance

Monthly bonus

€1,500 signing bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Polish-speaking Back Office Gaming Support Specialist to support players and manage gaming account integrity from its Bulgaria hub. The role requires native or fluent Polish, a passion for gaming, and a valid EU passport.

Relocation is fully supported, with comprehensive training and a signing bonus. You will monitor real-time activity, coordinate with internal teams on technical inquiries, and document processes to ensure regulatory compliance while

Formación

• Native or fluent Polish (spoken and written).
• EU passport valid (mandatory).
• Passion for Gaming & Esports.
• Strong organizational skills and attention to detail in a fast-paced digital environment.
• Experience in back-office support or customer relations is advantageous.

Responsabilidades

• Handle back-office administrative tasks for gaming accounts, ensuring integrity and security.
• Provide high-quality Polish-speaking player support for premium experience in esports.
• Monitor real-time gaming activity to identify irregularities and elevate issues.
• Coordinate with internal teams to resolve technical inquiries about platform functionality.
• Maintain documentation and reporting to ensure compliance with gaming regulations.
• Contribute to improving internal support processes and the player journey.“
• Stay updated on Gaming & Esports trends to better assist players.

Conocimientos

Polish language

Customer support

Attention to detail

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities, including exclusive Polish-speaking jobs for candidates looking to elevate their professional journey in the dynamic gaming and esports sector.

Job Overview

We are currently recruiting for a Polish Speaking Back Office Gaming Support Specialist position in Bulgaria, based in the heart of Sofia’s thriving tech hub. This role is perfect for a passionate gamer who wants to merge their language expertise with a career in the high-growth Gaming & Esports industry, while enjoying a fully supported relocation experience.

Key Responsibilities

• Manage back-office administrative tasks specifically tailored to gaming account integrity and platform security.
• Provide high-level support to Polish-speaking players, ensuring a premium experience within the esports ecosystem.
• Monitor and analyze real-time gaming activity to identify and elevate irregularities.
• Coordinate with internal teams to resolve technical inquiries related to gaming platform functionality.
• Maintain detailed documentation and reporting to ensure compliance with industry-standard gaming regulations.
• Contribute to the ongoing development of internal support processes to enhance the gaming user journey.
• Stay updated on the latest trends in the Gaming & Esports market to provide informed assistance to our diverse player base.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for the Gaming & Esports industry and digital entertainment platforms.
• Strong organizational skills with a keen eye for detail in a high-paced digital environment.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Previous experience in back-office support or customer relations is considered a significant advantage for this position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern urban development. Sofia, the capital, is an energetic city known for its stunning architecture, vibrant nightlife, and a rapidly growing tech community that attracts professionals from all over the world. Living in Bulgaria means enjoying a mild climate, breathtaking mountain views, and an affordable, high quality of life that allows you to make the most of your international experience.

The local culture in Bulgaria is warm and welcoming, making it an easy transition for international arrivals. With our comprehensive relocation package, you can settle into your new home in Bulgaria with absolute peace of mind. From culinary delights to world-class social amenities, the life that awaits you in Bulgaria is both enriching and exciting.