German-Speaking Gaming Support Specialist (Back Office)

Mercier Consultancy Group; United States; Remote; USD 26,000 - 41,000; Full time

Benefits offered by this job

Fully paid relocation

Health insurance

Signing bonus €1,500

Fully paid training

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist in Bulgaria. The role involves handling back-office tasks, high-level German communications, and ensuring platform integrity within a dynamic Esports environment.

Join a fully supported relocation program with comprehensive health insurance, on-boarding training, and a monthly salary that exceeds local market standards. A signing bonus of €1,500 is offered for new hires.

Qualifications

• Native or fluent German required, both spoken and written.
• Strong command of Microsoft Office and CRM software.
• Prior back-office or customer-relations experience is a plus.

Responsibilities

• Handle complex back-office tasks related to accounts and platform integrity.
• Provide high-quality German-language support to users.
• Monitor activity to uphold community standards and safety policies.
• Investigate and resolve payment, account, and technical queries.
• Collaborate with international teams to streamline processes.
• Stay updated on gaming trends and platform features.
• Contribute to improving support protocols and practices.

Skills

German language

CRM software

Microsoft Office

Problem solving

Back-office support

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist in Bulgaria. The role involves handling back-office tasks, high-level German communications, and ensuring platform integrity within a dynamic Esports environment.

Join a fully supported relocation program with comprehensive health insurance, on-boarding training, and a monthly salary that exceeds local market standards. A signing bonus of €1,500 is offered for new hires.