Italian IT Support Specialist - Relocation Included Training

Employers from Greece; United States; Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking Technical Support Representative in Greece. The role focuses on providing expert IT support, troubleshooting software and hardware issues, and delivering top-notch customer service in a fast-paced environment.

Requirements include fluency in Italian and English, prior technical support experience, and familiarity with CRM tools. Beneficial perks include private health insurance and relocation assistance.

Qualifications

• Fluency in Italian and English required.
• Experience in technical support is preferred.
• Strong IT troubleshooting skills.
• CRM familiarity is a plus.
• Able to work independently in a fast-paced environment.

Responsibilities

• Provide technical support and troubleshooting to Italian-speaking customers regarding IT products and services.
• Handle customer inquiries via phone, email, and chat.
• Diagnose and resolve software and hardware issues.
• Document customer interactions, technical issues, and solutions in the CRM system.
• Collaborate with technical teams to escalate complex problems and contribute to product improvement.
• Stay informed about IT developments and company products to provide up-to-date support.

Skills

Italian fluency

English fluency

Tech support experience

Problem solving

Communication skills

CRM tools

Remote support

Independent worker

Tools

CRM software

Remote support tools

Job description

Patrique Mercier Recruitment FR is seeking an Italian-speaking Technical Support Representative in Greece. The role focuses on providing expert IT support, troubleshooting software and hardware issues, and delivering top-notch customer service in a fast-paced environment.

Requirements include fluency in Italian and English, prior technical support experience, and familiarity with CRM tools. Beneficial perks include private health insurance and relocation assistance.