Italian-Speaking IT Support Agent for Microsoft — Relocation

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

13th salary

14th salary

Performance bonus

Relocation package

IT training

Health insurance

Career progression

Athens office

Job summary

Mercier Consultancy Group in Greece is seeking an Italian-speaking Customer Service Agent to join a world-class IT team in Athens, delivering high-level technical support for Microsoft products and services.

You will handle inquiries via phone, email, and chat, document issues in CRM, and collaborate with cross-functional teams while thriving in a multicultural environment. This role offers relocation support, competitive salary, and ongoing IT training.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• Valid EU passport or work permit for residency and employment in Greece.
• Strong affinity for technology and the IT industry.
• Exceptional communication skills and a customer-centric mindset.
• Ability to thrive in an international, multicultural environment.
• Previous experience in technical support or customer service is preferred.

Responsibilities

• Provide high-level technical assistance for Microsoft software and service ecosystems.
• Resolve complex IT inquiries via telephone, email, and live chat, ensuring maximum user satisfaction.
• Maintain detailed documentation of technical issues and troubleshooting steps within CRM systems.
• Collaborate with cross-functional IT teams to elevate and resolve critical product concerns.
• Adhere to SLAs within the fast-paced Information Technology sector.
• Stay updated on Microsoft releases and cloud computing trends.
• Deliver consistent, professional, and empathetic support to Italian-speaking clients.

Skills

Italian language

Customer service

Technical support

Communication skills

Multicultural environment

Job description

Mercier Consultancy Group in Greece is seeking an Italian-speaking Customer Service Agent to join a world-class IT team in Athens, delivering high-level technical support for Microsoft products and services.

You will handle inquiries via phone, email, and chat, document issues in CRM, and collaborate with cross-functional teams while thriving in a multicultural environment. This role offers relocation support, competitive salary, and ongoing IT training.