Italian Customer Care for Cybersecurity Tech Giant - Work from Athens, Greece

Employers from Greece; United States; Remoto; USD 25.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully Paid Relocation Package

Competitive monthly Salary

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

And Much More...

Resumo da vaga

Mercier Consultancy seeks an Italian-speaking Solutions Consultant to join their growing digital solutions team in Greece. You will handle inbound inquiries, resolve issues, and document interactions in the CRM while supporting customers in Italian and English.

A fully paid relocation package is provided to relocate to Greece. Ideal candidates are native Italian speakers with English proficiency (B2), strong communication skills, and willingness to relocate.

Qualificações

• Native-level fluency in Italian (written and spoken).
• English proficiency at least B2.

Responsabilidades

• Handle customer inquiries for Italian-speaking customers via inbound calls, email, and chats.
• Resolve complaints to maintain high customer satisfaction.
• Troubleshoot security-related issues including account access, threats, vulnerabilities, and software problems.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Descrição da vaga

at Mercier Consultancy

Are you a Italian speaker, and ready to experience the life abroad? AtMercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you'll be the face of the company-delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you're ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we've got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats.
• Resolve complaints professionally to maintain high customer satisfaction.
• Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.

Requirements

• Native-level fluency in Italian (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...