Dutch Customer Care Agent | E-commerce

Employers from Greece; United States; Remote; USD 34,000 - 47,000; Full time

Benefits offered by this job

Relocation package to Greece

Private medical insurance

Flexible working hours

Remote work in Greece

Performance bonus

Job summary

speakit, on behalf of our client, a leading e-commerce platform, is seeking a Dutch Customer Care Agent to join their team. You will handle inquiries via email, chat, and phone for Dutch-speaking customers.

Responsibilities include processing orders, returns, handling sensitive data, providing product information, and maintaining a positive brand image. Remote work options and relocation package to Greece are offered.

Qualifications

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Skills

Dutch language

English language

Customer service

Empathy

Problem solving

Flexible shifts

Job description

at speakit

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.

As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.

Benefits

• Competitive salary and benefits package.

• Performance bonus.
• Flexible working hours and the option for remote work all over Greece
• Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
• Private medical insurance.