Italian Customer Care Agent | E-Commerce - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Training program

Health insurance

13th and 14th salaries

Performance bonus

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for an E-Commerce role in Greece. You will handle inquiries via phone, email and chat, assist with orders, returns and product questions across online and offline channels.

The role supports a premium European retail brand, with relocation and comprehensive training, full health coverage, and performance incentives. Fluency in Italian and CRM skills are essential for a remote position based in Greece.

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport or work permit required.
• Experience in retail, customer service, or e-commerce is preferred.
• Strong digital literacy and ability to navigate CRM systems.
• Excellent communication and customer-centric approach.
• Ability to work remotely while supporting Greece-based operations.

Responsibilities

• Provide multi-channel customer support (phone, email, chat) for a global retail brand.
• Assist customers with order tracking, returns, exchanges, and product inquiries.
• Resolve complex issues across online and in-store experiences.
• Maintain detailed records of interactions to ensure data accuracy.
• Collaborate with cross-functional teams to address logistics or supply chain issues affecting customers.
• Contribute to improving customer satisfaction through efficient, brand-aligned solutions.
• Stay updated on retail trends and product launches to offer expert guidance.

Skills

Italian language

Communication skills

CRM navigation

Reliability

Customer-centric mindset

Tools

CRM software

Job description

Italian Customer Care Agent | E-Commerce

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions that facilitate professional growth and organizational excellence across the European market.

Job Overview

We are seeking a highly motivated professional to join our team as an Italian Customer Care Agent | E-Commerce position in Greece. This is an exceptional opportunity for native Italian speakers to advance their careers within the fast-paced retail sector, providing premium support to customers navigating both online platforms and offline retail experiences.

Key Responsibilities

• Deliver high-quality customer service support via phone, email, and chat for a global retail brand.

• Assist customers with order tracking, returns, exchanges, and product inquiries within the e-commerce ecosystem.

• Resolve complex consumer issues related to both online shopping and physical retail store experiences.

• Maintain comprehensive records of customer interactions to ensure data accuracy and improve service delivery.

• Collaborate with cross-functional teams to resolve logistics or supply chain challenges impacting the customer.

• Contribute to the continuous improvement of customer satisfaction scores by offering efficient, brand-aligned solutions.

• Stay updated on the latest retail trends and product launches to provide knowledgeable, expert-level advice.

• Native or fluent Italian (spoken and written).

• Valid EU passport or work permit (mandatory for these Italian-speaking jobs).

• Prior experience in retail, customer service, or e-commerce environments is highly preferred.

• Strong digital literacy and the ability to navigate complex CRM systems with ease.

• Excellent communication skills with a customer-centric mindset and a professional tone.

• High level of reliability and the ability to thrive in a remote work environment while contributing to jobs in Greece.

What We Offer

• Competitive Monthly Salary plus performance incentives.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to individual and team targets.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Comprehensive, fully paid training program to ensure your success.
• Full Health Insurance coverage.
• Clear career progression paths within the growing retail and e-commerce sectors.

Life in Greece

Embarking on one of the many Italian-speaking jobs in Greece offers more than just a career step; it is a life-changing adventure. Greece is globally renowned for its breathtaking landscapes, historical landmarks, and a Mediterranean climate that provides sunshine for the majority of the year. Living in Greece allows you to immerse yourself in a vibrant culture that perfectly balances a modern, fast-paced work lifestyle with a relaxed, coastal way of life.

Our relocation package ensures that your transition to life in Greece is seamless, allowing you to focus on your new role while enjoying world-class Mediterranean cuisine and unparalleled quality of life. From the bustling streets of Athens to the scenic beauty of the islands, there is no better time to secure your future with these prestigious jobs in Greece. Join a thriving community of international professionals and discover why Greece is the premier destination for your next career move.