Italian E-Commerce Support Agent (Remote)

Employers from Greece; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for its Greek operations to support customers across online and offline platforms. You will handle inquiries, process orders, and provide expert guidance in Italian, ensuring a seamless shopping experience.

This role offers remote work within Greece, a competitive salary, relocation support, and comprehensive training to help you excel in a dynamic retail environment.

Qualifications

• Native or fluent Italian (spoken and written).
• Experience in retail, customer service, or e-commerce preferred.
• Strong digital literacy and ability to navigate CRM systems.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat for a global retail brand.
• Assist customers with order tracking, returns, exchanges, and product inquiries in e-commerce and retail contexts.
• Resolve complex consumer issues related to online shopping and physical stores.

Skills

Italian language proficiency

Customer service

CRM systems

Job description

Mercier Consultancy Group is seeking an Italian Customer Care Agent for its Greek operations to support customers across online and offline platforms. You will handle inquiries, process orders, and provide expert guidance in Italian, ensuring a seamless shopping experience.

This role offers remote work within Greece, a competitive salary, relocation support, and comprehensive training to help you excel in a dynamic retail environment.