Italian Credit & Payments Specialist

SumUp; Milan (MI); On-site; USD 32,000 - 41,000; Full time

Job summary

SumUp is seeking a Junior Credit Management Analyst fluent in Italian to join our Milan office. You will work with Sales, Customer Success and Customer Care to resolve overdue payments, manage subscriptions and hardware financing cases, and keep customer accounts on track.

You’ll contact merchants by phone and email, negotiate repayment agreements, collaborate with debt collectors when needed, and read financial information across SumUp platforms, primarily Salesforce.

Qualifications

• Fluent Italian at native or near native level with good English.
• Experience in a customer facing role that involved negotiation, sales conversations or payment collection.
• Comfort working with Excel and financial or administrative data.
• Strong written and verbal communication skills, with a sales oriented approach.

Responsibilities

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

Skills

Italian fluency

English proficiency

Customer facing experience

Excel

Communication

Tools

Salesforce

Tableau

Job description

SumUp is seeking a Junior Credit Management Analyst fluent in Italian to join our Milan office. You will work with Sales, Customer Success and Customer Care to resolve overdue payments, manage subscriptions and hardware financing cases, and keep customer accounts on track.

You’ll contact merchants by phone and email, negotiate repayment agreements, collaborate with debt collectors when needed, and read financial information across SumUp platforms, primarily Salesforce.