Inbound Sales Representative

SumUp; Milan (MI); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

Global Milan Office

Diversity & Inclusion

L&D Budget €2000

22 days leave

Pension contributions

Mental health support

Sabbatical after 3 years

Referral bonus

Job summary

SumUp is seeking an Inbound Sales Representative in Milan to turn warm leads into customers and ensure successful activation. You will own the customer journey from first contact to closing and onboarding, using a consultative approach to understand merchant needs and recommend SumUp solutions.

You’ll manage pipelines with Salesforce, prioritize opportunities, and work closely with Acquisition, Onboarding and Operations to create a smooth journey from lead to active customer.

Qualifications

• Experience in sales, account management or customer-facing roles.
• Fluent in Italian and English.
• Organised with ability to manage multiple customers.
• Comfortable using CRM systems and data-driven selling.
• Willing to work on-site in Milan.

Responsibilities

• Convert inbound leads into customers via phone and video.
• Own activation post-sale to drive adoption.
• Manage pipeline using Salesforce to prioritize opportunities.
• Build strong relationships with customers and internal teams.
• Share customer insights to improve sales motion.

Skills

Sales experience

CRM systems

Relationship building

Italian & English fluency

Pipeline management

Tools

Salesforce

Job description

Inbound Sales Representative

Milano, on-site

Ready to take the next step in your sales career with one of Europe’s leading fintech scale-ups?

Join our inbound sales team in Milan, where you’ll turn warm leads into customers — and make sure those customers successfully get started with SumUp.

At SumUp, we believe small businesses are the heart of the economy. That’s why we build intuitive, affordable tools that make running a business simpler. With millions of businesses using SumUp across Europe and beyond, we’re helping merchants get paid, manage their businesses and grow.

As an Inbound Sales Representative, you’ll own the customer journey from the first conversation through to closing the deal and successful activation. You’ll use a consultative approach to understand each merchant’s needs, recommend the right SumUp solutions, and make sure they get up and running.

What You’ll Do

• Convert inbound leads into customers by understanding merchant needs, running engaging product conversations and closing deals through phone and video call.
• Own customer activation after the sale, ensuring your impact goes beyond closing the deal: true sales success comes from activating merchants and driving the adoption and usage of SumUp solutions.
• Manage your pipeline and performance, using Salesforce and data to prioritise opportunities, follow up effectively and continuously improve conversion and activation.
• Build strong customer relationships and work closely with Acquisition, Onboarding and Operations to create a smooth journey from lead to active customer.
• Share customer insights and requirements to help improve our sales and activation motion.

You’ll Be a Great Fit If You

• Have experience in sales, account management, or a similar commercial/customer-facing role, with a track record of delivering measurable results.
• Are confident building relationships, understanding customer needs and influencing buying decisions — including closing commercial conversations.
• Are organised and comfortable managing multiple customers or opportunities while taking ownership of your results.
• Are commercially minded and understand that winning the customer is only the first step — successful activation matters too.
• Are comfortable working with CRM systems and data, and thrive in a fast-paced environment where you’re expected to take ownership.
• Are fluent in Italian and English.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festività (Personal Hours), plus public holidays and special leave days
• Financial security: corporate pension contributions that support your long-term future
• Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.