Junior Payments Compliance Specialist

SumUp; Berlin (NH); On-site; USD 57,000 - 80,000; Full time

Benefits offered by this job

Urban Sports Club subsidy

Kita placement assistance

Subsidised office lunches

Sabbatical after 3 years

Referral bonus

Annual L&D budget €2000

Job summary

SumUp is seeking a Complaints and Compliance Specialist in Berlin (office first) to investigate and resolve merchant payment issues with precision. You will work with Risk, Engineering, and Finance to understand complex cases and ensure timely, regulatory-compliant responses.

Fluency in English and Italian, strong documentation practices, and a foundational understanding of payments are essential. This role offers exposure to large-scale fintech processes within a global team.

Qualifications

• Fluency in English and Italian, with clear written communication skills.
• Foundational understanding of payment processing including authorisations, settlements, payouts, and basic chargebacks.
• Experience with CRM or ticketing systems and following SOPs, ensuring audit-ready documentation.

Responsibilities

• Investigate and resolve merchant complaints tied to payments, including authorisations and chargebacks.
• Dig into processor logs, payment gateways, and payout systems to identify root causes.
• Draft clear, compliant final responses meeting regulatory timelines and SLAs.
• Collaborate with Payment Operations, Risk, Engineering, and Finance to unblock complex cases.
• Maintain audit-ready case documentation and report recurring issues to the team.
• Contribute to playbooks and knowledge base to improve future resolutions.

Skills

English fluency

Italian fluency

Payment processing

CRM systems

Regulatory/documentation

Tools

SOPs and ticketing systems

Job description

SumUp is seeking a Complaints and Compliance Specialist in Berlin (office first) to investigate and resolve merchant payment issues with precision. You will work with Risk, Engineering, and Finance to understand complex cases and ensure timely, regulatory-compliant responses.

Fluency in English and Italian, strong documentation practices, and a foundational understanding of payments are essential. This role offers exposure to large-scale fintech processes within a global team.