Junior Credit Management Analyst w/ Italian

SumUp; Milan (MI); On-site; USD 32,000 - 41,000; Full time

Job summary

SumUp is seeking a Junior Credit Management Analyst fluent in Italian to join our Milan office. You will work with Sales, Customer Success and Customer Care to resolve overdue payments, manage subscriptions and hardware financing cases, and keep customer accounts on track.

You’ll contact merchants by phone and email, negotiate repayment agreements, collaborate with debt collectors when needed, and read financial information across SumUp platforms, primarily Salesforce.

Qualifications

• Fluent Italian at native or near native level with good English.
• Experience in a customer facing role that involved negotiation, sales conversations or payment collection.
• Comfort working with Excel and financial or administrative data.
• Strong written and verbal communication skills, with a sales oriented approach.

Responsibilities

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

Skills

Italian fluency

English proficiency

Customer facing experience

Excel

Communication

Tools

Salesforce

Tableau

Job description

Junior Credit Management Analyst w/ Italian

Location: Milan

Team description

SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.

What you'll do

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

You’ll be great for this role if

• Fluency in Italian at native or near native level, alongside a good working level of English
• Experience in a customer facing role that involved negotiation, sales conversations or payment collection
• Comfort working with Excel and financial or administrative data
• Strong written and verbal communication skills, with a natural, sales oriented approach
• Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations

Nice to have: experience with Salesforce or Tableau and additional fluency in Spanish, French or German.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivita (Personal Hours), plus public holidays and special leave days
• Financial security: corporate pension contributions that support your long term future
• Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
• Break4me: 1 month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.