People Operations Assistant

SumUp; Milan (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

SumUp in Milan is seeking a Working Student to join the People Operations team. You will support day-to-day HR administration and employee lifecycle activities, helping ensure processes run smoothly and accurately.

Ideal candidates are pursuing HR, business, or economics studies, fluent in Italian and English, with strong Excel skills and a proactive mindset to thrive in a fast-paced environment.

Qualifications

• Currently studying or recently completed studies in HR, Business Administration, Economics, or related field.
• Fluent in Italian and English.
• Strong organisational skills and attention to detail.
• Comfortable using Excel (pivot tables, VLOOKUPs).
• Proactive, eager to learn, and able to work in a fast-paced environment.
• Clear communication and collaborative mindset.

Responsibilities

• Support the preparation, updating, and archiving of employment contracts and employee documentation
• Assist onboarding, contract changes, and offboarding processes
• Help manage employee benefits administration, including meal vouchers and related records
• Collect and validate payroll-related input data to support monthly payroll processing
• Respond to employee queries through internal systems and email promptly
• Maintain and update employee data in HR systems and Excel trackers
• Perform data checks and support simple reporting and administrative tasks
• Contribute to improving operational processes and documentation workflows

Skills

Fluent Italian

Fluent English

Excel proficiency

Organisational skills

Attention to detail

Strong communicator

Proactive learner

Education

HR

Business Administration

Economics

Tools

Excel

Job description

Team Description

SumUp’s People Operations team keeps our people experience running smoothly across Europe — and payroll and HR operations sit right at the heart of that. As we continue growing across Southern Europe, we’re looking for a Working Student to join our Italy People Operations team in Milan.

This is a great opportunity for someone early in their HR or payroll career to gain hands‑on experience in People Operations, support employee lifecycle processes, and contribute to improving the way we work. You’ll join a collaborative and fast‑paced team focused on creating efficient, people‑centric processes while ensuring an excellent employee experience.

What you’ll do

As a Working Student in People Operations, you’ll support the team with day‑to‑day HR administration and employee lifecycle activities, helping ensure our processes run accurately and efficiently.

You will:

• Support the preparation, updating, and archiving of employment contracts and employee documentation
• Assist with onboarding, contract changes, and offboarding processes
• Help manage employee benefits administration, including meal vouchers and related records
• Collect and validate payroll‑related input data to support monthly payroll processing
• Respond to employee queries through internal systems and email in a timely and professional manner
• Maintain and update employee data in HR systems and Excel trackers
• Perform data checks and support simple reporting and administrative tasks
• Contribute to improving operational processes and documentation workflows

You’ll be great for this role if you

• Are currently studying or recently completed studies in HR, Business Administration, Economics, or a related field
• Speak fluent Italian and English
• Have strong organisational skills and attention to detail
• Feel comfortable working with Excel (pivot tables, VLOOKUPs, etc.)
• Are proactive, eager to learn, and enjoy working in a fast‑paced environment
• Communicate clearly and enjoy helping others
• Have a hands‑on and collaborative mindset

Nice to have

• Previous internship or administrative experience in HR, payroll, or people operations
• Interest in payroll, HR systems, or process improvement
• Familiarity with AI tools such as ChatGPT

Why you should join us

Opportunity to work with a truly global, multicultural team from our inspiring Milan location.

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Well‑being support: access our mental health Employee Assistance Programme for guidance and care when you need it

Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.