Logistics & Account Coordinator

ITAD USA®; Carrollton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ITAD USA® is looking for a detail-oriented Logistics & Account Coordinator in Carrollton, Texas. This pivotal role supports customer projects and logistics operations, acting as a key liaison between customers and internal teams to ensure efficiency and accuracy.

The ideal candidate will have strong organizational skills, customer service experience, and proficiency in Microsoft Office. Join a company focused on sustainability and operational excellence.

Qualifications

• 1-3 years of experience in customer service, logistics coordination, or related fields.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the day-to-day contact for assigned customer accounts.
• Schedule transportation, pickups, and deliveries for projects.
• Maintain accurate records in CRM and operational systems.

Skills

Organizational skills

Customer service

Logistics coordination

Time management

Communication skills

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

ITAD USA® is a leading provider of IT asset disposition (ITAD), electronics recycling, and technology lifecycle services. We help organizations securely retire technology assets, recover value through resale, and achieve sustainability goals through responsible recycling and reuse.

Our team works with businesses across the country to support secure data destruction, logisticscoordination, and environmentally responsible asset recovery. Joining ITAD USA means contributing to a growing industry focused on sustainability, operational excellence, and customer service.

Position Summary

ITAD USA is seeking a detail-oriented Logistics & Account Coordinator to support customer projects and logistics operations. This role serves as a key liaison between customers, transportation providers, and internal teams to ensure projects are completed accurately, efficiently, and on schedule.

The ideal candidate is highly organized, enjoys communicating with customers, and can manage multiple moving pieces in a fast-paced environment.This position is well-suited for professionals with experience in customer service, logistics coordination, operations support, project coordination, or account support.

Key Responsibilities

Customer & Account Support

• Serve as a day-to-day contact for assigned customer accounts.
• Communicate project schedules, service updates, and status information.
• Assist customers with questions and provide timely follow-up.
• Coordinate customer requests with internal operations teams.
• Support customer onboarding and project setup activities.
• Help ensure a positive customer experience throughout each project.

Logistics Coordination

• Schedule transportation, pickups, and deliveries for customer projects.
• Coordinate with carriers, freight providers, and internal teams.
• Track shipments and maintain project documentation.
• Monitor project timelines and assist with scheduling adjustments.
• Support inventory tracking and reconciliation activities.
• Assist with special projects including office relocations, technology refreshes, and asset recovery initiatives.

Administrative Support

• Maintain accurate records in CRM and operational systems.
• Prepare project updates, reports, and documentation.
• Assist with customer agreements and internal paperwork.
• Track project milestones and ensure required documentation is completed.
• Support process improvement initiatives and team objectives.

Qualifications

Required

• Associate's or Bachelor's degree preferred, but equivalent experience will be considered.
• 1–3 years of experience in customer service, logistics coordination, operations support, administrative support, or related fields.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Preferred

• Experience in logistics, transportation, recycling, technology services, or related industries.
• Familiarity with CRM, inventory management, or ERP systems.
• Experience coordinating projects, schedules, or customer requests.

Physical Requirements

• Ability to work at a computer for extended periods.
• Occasional visits to warehouse facilities or customer locations.
• Ability to lift up to 25 pounds when necessary.