Regional Service Products Administrator

Hobart Food Equipment and Service; Troy (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading food equipment company is seeking a Mid-Senior level Customer Support Representative in Troy, Ohio. This full-time role involves handling inquiries, processing orders, and maintaining customer relationships. The ideal candidate should possess an Associate Degree and have over 3 years of relevant experience in customer support or sales, alongside strong communication and organizational skills. Compensation will vary based on qualifications and experience.

Qualifications

• 3+ years of sales and/or customer support experience required.
• Professional interpersonal, oral, and written communication skills are necessary.
• Ability to read and decipher quotations and purchase orders.
• Proactive with good decision‑making skills; able to work in an empowered environment.
• Proficient in Microsoft Office.
• Professional interpersonal, oral, and written communication skills.

Responsibilities

• Handle customer inquiries via calls and emails.
• Ensure accurate entry of customer orders.
• Maintain customer pricing and requirements.
• EDI order monitoring and maintenance as needed.
• Excellent follow‑up skills and attention to detail.
• Team oriented with the ability to effectively interact with co‑workers, customers, sales, and product lines.
• Product knowledge and the ability to answer questions regarding use and care.
• Project management skills

Skills

Customer support

Sales experience

Project management

Communication skills

Microsoft Office proficiency

Attention to detail

Education

Associate Degree in Business Administration/Marketing

Tools

Microsoft Office

CRM systems

Job description

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Company Description

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. Our family of premium brands has been dedicated to supporting those who are not only passionate about creating great food but are inspired by the people they serve and come to know on a daily basis. Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people.

Job Description

Selected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast‑paced customer service environment. They will be a self‑starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Handling wide and varied inquiries from customer calls & emails
• Accurate entry of customer orders from various selling channels.
• Maintenance of customer requirements and pricing.
• EDI order monitoring and maintenance as needed.
• Excellent follow‑up skills and attention to detail.
• Team oriented with the ability to effectively interact with co‑workers, customers, sales, and product lines.
• Product knowledge and the ability to answer questions regarding use and care.
• Project management skills

Qualifications

• Associate Degree in Business Administration/Marketing
• 3+ years sales and/or customer support experience
• Professional interpersonal, oral, and written communication skills
• Proactive with good decision‑making skills; able to work in an empowered environment.
• Proficient in Microsoft Office
• Knowledge of freight terminology and shipping procedures
• Familiarity of Credit and Collections processes
• Ability to read and decipher quotations and purchase orders.
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross‑functional team.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.

Compensation Information

The pay rate will depend on the successful candidate’s qualifications and prior experience.

EEO Statement

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Retail Office Equipment