Customer Experience Account Specialist

InterChange Group Inc; Mount Crawford (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

InterChange Group Inc is seeking a detail-oriented individual for a role focused on the management of inbound receipts and outbound shipments. The selected candidate will serve as a liaison between the Operations team and customers, ensuring smooth communication and accuracy in warehouse tasks.

The ideal applicant should have at least two years of experience with enterprise software, strong organizational skills, and a high school diploma or GED.

Qualifications

• Minimum of two years' experience with an enterprise-level software package.
• Minimum of three years' experience with Microsoft Office.
• Ability to communicate efficiently via email and phone.

Responsibilities

• Communicate regularly with customers via calls and emails.
• Receive materials into the Warehouse Management System.
• Generate and process orders in WMS.

Skills

Organization skills

Effective communication

Multi-tasking

Experience with enterprise-level software

Education

High school diploma or GED equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Warehouse Management System (WMS)

Electronic data interchange (EDI)

Job description

Day Shift - 5:00 am - 5:00 pm *** Rotating Shift, Work Every other Weekend ***

Night Shift - 5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***

Position Overview:

Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our Operations team and the customer.

Department:

Customer Experience

Reports to:

Customer Experience Supervisor

Duties and Responsibilities:

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Prior Work Related Experience Required:

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Minimum Qualifications Required:

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.

Pre-employment background check, drug test, and physical are required.