Client Experience Specialist - Ent

ViziRecruiter,LLC.; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Paid time off including Wellness and Volunteer Time Off

Free therapy visits and mental health coaching

Job summary

A technology solutions provider in Wisconsin is seeking a dedicated administrative support professional to facilitate client interactions and manage order placements. You will play a vital role in ensuring client satisfaction through timely responses to inquiries and efficient order tracking. The ideal candidate will demonstrate strong communication and research skills while enjoying a supportive work environment with great benefits. Join us in transforming technology solutions and enhancing client relationships.

Qualifications

• Proven ability to provide administrative support for order tracking and reporting.
• Capable of understanding and communicating shipment details to clients.
• Experience in responding to client inquiries in a timely manner.
• Enters and updates order information in the system for all team members to access.

Responsibilities

• Respond to client requests and manage order placements.
• Administer open order tracking and generate reports.
• Facilitate customer communication for timely updates.
• Escalates cost changes/EOL to Sales Operations Advisor or IAM.
• Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
• Assists with quotes for accounts with established pricing.

Skills

Administrative support

Client communication

Order tracking

Research skills

Job description

Introduction

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Overview

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
• Understanding of shipment cutoff times for all major distribution partners and carriers.
• Proactive communication to client on order placements including order ETA and backorder information at time of order placement.
• Escalates cost changes/EOL to Sales Operations Advisor or IAM.
• Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
• Assists with quotes for accounts with established pricing.

Requirements

• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders.
• Researches open orders and provide ETA information to clients in a report format.
• Switches suppliers or recommends replacement products with input from sales team.
• Enters and updates order information in the system for all team members to access.
• Uses established tools to provide the customer with any one-off or scheduled report.
• Works with Sales team on any complex requests on open orders or reports.
• Works with management on any request that falls outside the scope of any existing report.
• Responds to client email requests for tracking, serial numbers, packing slips and other.
• Initiates returned merchandise process.
• Educates the client on the RMA creation and enters RMA in the system.
• Escalates all RMA requests to Customer Service.
• Performs all other duties or special projects as assigned.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."