Order Management Specialist

Storr Office Environments; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Storr Office Environments is seeking an Order Management Specialist to deliver high-level customer service and manage order/quote entry, status confirmation, vendor acknowledgments and customer follow-up. You will collaborate with sales, design and project management teams to exceed customer expectations while maintaining accurate data and timely billing.

The ideal candidate will have strong problem-solving and communication skills, be a team player, and adept at coordinating with vendors and

Qualifications

• Associates degree with 2 years of high-level customer service and data entry experience.
• Experience working with computers and Windows operating system.
• Interior design background a plus.

Responsibilities

• Support the Sales Team with all aspects of order fulfillment.
• Ensure data accuracy regarding quoting and order placement.
• Follow up with vendors to ensure accurate shipment and receipt dates.
• Update and track delivery tickets to ensure proper completion of orders.
• Work with vendors to improve ship dates and order accuracy.
• Communicate with the customer throughout the ordering process.
• Coordinate pricing, dealer discounts, and freight charges for orders and proposals.
• Ensure billing is handled properly and promptly (coding, releasing of orders/invoices).
• Coordinate with accounting to resolve pending issues.
• Authorize and process zero sell and credit memos per policy.
• Troubleshoot issues with work orders and inform the team promptly.
• Participate in weekly status meetings to share pertinent order fulfillment information.
• Maintain product contracts and keep workspace organized.
• Review ATB reports with sales staff to ensure timely payment.
• Provide back-up telephone coverage to receptionist as needed.
• Alert CSR Manager to any issues needing escalation.
• Assist with any other duties as assigned.

Skills

Customer service

Data entry

Problem solving

Communication

Teamwork

Education

Associate degree

Equivalent combination of education and experience

Tools

Windows OS

Job description

We are adding an Order Management Specialist to the team! The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties And Responsibilities

• Supporting the Sales Team with all aspects of order fulfillment
• Ensuring data accuracy regarding quoting and order placement
• Following up with vendors to ensure the accurate shipment and receipt dates
• Updating and tracking delivery tickets to ensure proper completion of orders
• Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
• Working with sales to stay in communication with the customer throughout the ordering process
• Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
• Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
• Communicating daily with accounting to ensure that all pending issues have been resolved
• Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
• Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
• Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
• Understanding and following all sales service customer agreements
• Maintaining product contracts for customers (found on the T drive)
• Maintaining a clean and organized workspace, including all files and documents
• Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
• Providing back-up telephone coverage to the receptionist as needed
• Informing the CSR Manager any time an issue needs to be addressed or elevated
• Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

• Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
• Experience working with computers and Windows operating system
• Interior design background a plus