Intern - IT User Support

ITC Holdings Corp; Novi (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

ITC Holdings Corp is seeking an IT User Support Intern in Novi, MI to gain hands-on experience supporting end-user technology across Windows, iOS, iPadOS, and Android. You will assist with hardware and software support, device deployment, conference room tech, and day-to-day IT support activities alongside the IT User Support team.

The role emphasizes troubleshooting, documenting incidents in the service management system, and professional communication with end users.

Qualifications

• Currently enrolled in an accredited IT or related degree program.
• Basic familiarity with Windows and Microsoft 365 apps.
• Familiarity with common computer hardware and peripherals.
• Ability to learn new technologies and troubleshooting processes.
• Willingness to commit to 40 hours per week and travel to remote sites as needed.

Responsibilities

• Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
• Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
• Help build, deploy, and replace laptops/tablets and associated hardware in accordance with established standards and procedures
• Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
• Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
• Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
• Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
• Participate in IT User Support projects and other assignments as directed by team leadership

Skills

Customer service

Communication

Teamwork

Troubleshooting

Organization

Willingness to learn

Travel readiness

Authorized to work in the UnitedStates

Education

Information Technology / Computer Science-related degree

Tools

Windows OS

Microsoft 365

Hardware peripherals

VPN connectivity

Job description

JOB DESCRIPTION

Join ITC holdings as an IT User Support Intern and gain practical experience supporting the technology used by the company’s end users. The intern will work alongside IT User Support team members to assist with hardware and software support, device deployment, troubleshooting, conference room technology, and other day-to-day IT support activities.

• Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
• Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
• Help build, deploy, and replace laptops/tablets and associated hardware in accordance with established standards and procedures
• Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
• Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
• Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
• Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
• Participate in IT User Support projects and other assignments as directed by team leadership

Job Summary

Join ITC holdings as an IT User Support Intern and gain practical experience supporting the technology used by the company’s end users. The intern will work alongside IT User Support team members to assist with hardware and software support, device deployment, troubleshooting, conference room technology, and other day-to-day IT support activities.

Essential Duties & Responsibilities

• Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
• Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
• Help build, deploy, and replace laptops/tablets and associated hardware in accordance with established standards and procedures
• Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
• Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
• Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
• Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
• Participate in IT User Support projects and other assignments as directed by team leadership

Requirements

• Currently enrolled in an accredited Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or related degree program
• Interest in building a foundational enterprise information technology skillset through hands-on troubleshooting and hardware/software support
• Basic familiarity with Windows and Microsoft 365 applications, including Outlook, Word, Excel, and Teams
• Familiarity with common computer hardware and peripherals, such as laptops, monitors, docking stations, printers, and mobile devices
• Basic understanding of networking concepts is preferred
• Ability and willingness to learn new technologies, software, and troubleshooting processes
• Strong customer service and communication skills, with the ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize multiple assignments while working in a team environment, coupled with attention to detail
• Willingness to work 40 hours per week during the internship program
• Ability to travel by plane or car to remote sites as needed
• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas

About Us

Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.

As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we’re building the greater grid that’s ready for today’s technology and tomorrow’s possibilities.

Our people bring the power - fueling innovation and strengthening the grid every day. We’re looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.

ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.