IT Troubleshooter: On-Call Tech Support

Gibbs Die Casting Corp.; Henderson (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Gibbs Die Casting Corporation seeks an IT Computer Technician to keep workstations, computer systems, and network-connected equipment running reliably and securely. You will troubleshoot hardware and software issues, maintain and upgrade equipment, and assist Team Members with technology needs.

Responsibilities include documenting repairs, protecting data, and collaborating with IT leadership to improve technology and security. Overtime and on-call may be required.

Qualifications

• High school diploma or GED.
• At least six months of relevant experience in computer support, help desk, hardware, software, or network support.
• Working knowledge of computer hardware, operating systems, software installation, troubleshooting, and network-connected devices.
• Strong problem-solving skills and the ability to communicate technical information clearly to users with varying levels of computer knowledge.
• Attention to detail and the ability to follow established procedures for system access, security, and documentation.
• A willingness to learn new technologies, develop technical skills, and work collaboratively with the IT team.

Responsibilities

• Troubleshoot & Resolve: Diagnose and resolve hardware, software, workstation, and peripheral issues to minimize downtime and keep operations running smoothly.
• Install & Maintain: Install, configure, upgrade, repair, and maintain computers, operating systems, printers, and other network-connected equipment.
• Support Our Team: Provide hands-on technical support, answer questions, and train Team Members on hardware and software applications.
• Protect Our Systems: Follow company information security policies, maintain endpoint security, protect sensitive data, and promptly report potential security incidents.
• Document & Organize: Maintain accurate help desk records, repair documentation, equipment inventories, and support procedures.
• Collaborate & Improve: Work with departments and IT leadership to resolve technical issues, support network infrastructure, evaluate new technologies, and recommend improvements.
• Follow Safety & Quality Standards: Maintain a clean and organized work area while following company safety, environmental, quality, and information security requirements.

Skills

Problem solving

Communication

Attention to detail

Willingness to learn

Team collaboration

Education

High school diploma or GED

Tools

Computer hardware

Operating systems

Software installation

Troubleshooting

Network devices

Job description

Gibbs Die Casting Corporation seeks an IT Computer Technician to keep workstations, computer systems, and network-connected equipment running reliably and securely. You will troubleshoot hardware and software issues, maintain and upgrade equipment, and assist Team Members with technology needs.

Responsibilities include documenting repairs, protecting data, and collaborating with IT leadership to improve technology and security. Overtime and on-call may be required.