IT Site Support Technician: On-Call Growth & Benefits

Cabinetworks Group; Northern (KY); Hybrid; USD 37.000 - 45.000; Vollzeit

Zusammenfassung

Cabinetworks Group is seeking an IT Site Support Technician to ensure operational readiness of client computing devices, install and maintain hardware/software, and troubleshoot issues affecting manufacturing and office environments. You will document requests in a tracking tool and assist server admins and network engineers on upgrades.

The role requires an associates degree or 2 years IT experience, strong organizational skills, and the ability to work both independently and in a team.

Qualifikationen

• An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacity.
• Excellent organization skills and attention to detail.
• Logical problem solving ability.
• Ability and desire to learn and grow in skill and competency.
• Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN
• The ability to work equally well within a team or solitary
• The ability to communicate clearly and effectively in a professional manner verbally and in writing
• The ability to prioritize and multi-task according to business need and goal
• Must be willing to participate in an on-call rotation
• Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities
• Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery

Aufgaben

• Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding
• Document, prioritize, and resolve user requests received in queue through a tracking tool
• Effectively utilize provided tools to document, troubleshoot and resolve problems
• Responsible use and management of accessible replacement equipment and software tools
• Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials
• Perform preventive maintenance and upkeep of "in service" equipment and software
• Understand your customer's process and be able to assist in recommending solutions and improvements
• Assist systems administrators and engineers in accomplishing implementations and upgrades
• Act as a liaison in utilizing, interacting with and directing external resources and contractors
• Assist in administration of specialized software requirements and client data
• Assist in administration of anti-virus and virus/malware remediation
• Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed

Kenntnisse

Windows OS

MS Office

Networking basics

Troubleshooting

Communication

Teamwork

On-call readiness

Ausbildung

Associates degree in Information Systems or 2 years IT experience

Jobbeschreibung

Cabinetworks Group is seeking an IT Site Support Technician to ensure operational readiness of client computing devices, install and maintain hardware/software, and troubleshoot issues affecting manufacturing and office environments. You will document requests in a tracking tool and assist server admins and network engineers on upgrades.

The role requires an associates degree or 2 years IT experience, strong organizational skills, and the ability to work both independently and in a team.