IT Computer Technician--2nd Shift

Henderson Economic Development; Henderson (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Gibbs Die Casting Corporation is seeking an IT Computer Technician to keep workstations and network equipment running reliably. You will troubleshoot hardware and software, maintain and upgrade equipment, and support Team Members with technology needs.

Responsibilities include following security policies, keeping accurate documentation, and collaborating with IT leadership to improve our network and systems. Overtime and on-call coverage may be required.

Qualifications

• High school diploma or GED required.
• Six months of relevant computer support experience.
• Working knowledge of computer hardware, operating systems and networks.

Responsibilities

• Troubleshoot hardware, software, workstation and peripheral issues to minimize downtime.
• Install, configure, upgrade and maintain computers, OS, printers and network devices.
• Provide hands-on tech support and training to team members.
• Protect company systems by following security policies and reporting incidents.
• Document help desk requests, repairs and inventories clearly.

Job description

Are you a problem-solver who enjoys working with computers, troubleshooting technical issues, and helping others succeed? Gibbs Die Casting Corporation is looking for anIT Computer Technician to support our team by keeping workstations, computer systems, and network-connected equipment running reliably and securely. In this hands-on role, you’ll troubleshoot hardware and software issues, maintain and upgrade equipment, support Team Members with technology needs, and help protect our systems and company information.

What You'll Do

• Troubleshoot & Resolve: Diagnose and resolve hardware, software, workstation, and peripheral issues to minimize downtime and keep operations running smoothly.
• Install & Maintain: Install, configure, upgrade, repair, and maintain computers, operating systems, printers, and other network-connected equipment.
• Support Our Team: Provide hands-on technical support, answer questions, and train Team Members on hardware and software applications.
• Protect Our Systems: Follow company information security policies, maintain endpoint security, protect sensitive data, and promptly report potential security incidents.
• Document & Organize: Maintain accurate help desk records, repair documentation, equipment inventories, and support procedures.
• Collaborate & Improve: Work with departments and IT leadership to resolve technical issues, support network infrastructure, evaluate new technologies, and recommend improvements.
• Follow Safety & Quality Standards: Maintain a clean and organized work area while following company safety, environmental, quality, and information security requirements.

What We're Looking For

• High school diploma or GED.
• At least six months of relevant experience in computer support, help desk, hardware, software, or network support.
• Working knowledge of computer hardware, operating systems, software installation, troubleshooting, and network-connected devices.
• Strong problem-solving skills and the ability to communicate technical information clearly to users with varying levels of computer knowledge.
• Attention to detail and the ability to follow established procedures for system access, security, and documentation.
• A willingness to learn new technologies, develop technical skills, and work collaboratively with the IT team.

Training & Certifications

Team Members must be willing to obtain the following training or certifications within the timeframe established by the company:

• CompTIA A+
• NFPA 70E arc flash training or certification
• Aerial and scissor lift certification

Important Job Requirements

• Availability to work overtime and weekends as needed to support business operations.
• Ability to participate in a 24/7 on-call coverage requirement.
• Ability to meet the physical and environmental requirements of the position and follow all applicable safety procedures.

369 Community Drive, Henderson, KY 42420