Dynamic IT Help Desk Technician: Quick Issue Solver

Trexon; Hauppauge (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Power Connector, LLC is seeking an Information Technology Support Desk Technician to diagnose, troubleshoot, and resolve computer hardware, software, and network issues. The role ensures employees experience minimal downtime and high productivity across the organization.

The candidate will collaborate with the IT Manager and corporate team, support Power Connector and occasionally Amphenol NEXUS Technologies in Stamford, CT, and contribute to system improvements and security compliance.

Qualifications

• 0–3 years of IT support, help desk, or technical support experience.
• Experience with Windows and/or macOS environments.
• Knowledge of computer hardware, software, and networking concepts.
• Familiarity with IT security best practices and password policies.

Responsibilities

• Respond to IT support requests via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update computer systems and applications.
• Assist with password resets, account access, and user onboarding/offboarding.
• Escalate unresolved issues to support teams.
• Maintain accurate documentation of issues, resolutions, and system changes.
• Support printers, mobile devices, and peripheral equipment.
• Monitor system alerts and perform basic system maintenance.
• Ensure compliance with IT policies and security standards.
• Provide user training and guidance when needed.

Skills

Troubleshooting

Customer service

Ticket prioritization

Documentation

Remote support

Time management

Team collaboration

Education

High school diploma or equivalent

Associate degree in information technology or related field

Tools

Windows OS

macOS

Microsoft 365/Office

Job description

Power Connector, LLC is seeking an Information Technology Support Desk Technician to diagnose, troubleshoot, and resolve computer hardware, software, and network issues. The role ensures employees experience minimal downtime and high productivity across the organization.

The candidate will collaborate with the IT Manager and corporate team, support Power Connector and occasionally Amphenol NEXUS Technologies in Stamford, CT, and contribute to system improvements and security compliance.