IT Training & Documentation Specialist: Create Clear Guides

Guidehouse; McLean (VA); Presencial; USD 55 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Employee Referral Program

Long-Term Disability

Resumo da oferta

Guidehouse is seeking a Training and Documentation Specialist to develop, organize, and maintain training materials, user guides, SOPs, and job aids. The role collaborates with subject matter experts to ensure accurate, current documentation and delivers training content for clients through presentations and workshops.

You will review and update existing documents, support onboarding, and help uphold version-controlled documentation libraries while contributing to process improvements in a

Qualificações

• 0–2 years of relevant experience.
• Associate’s degree or 2 years' equivalent experience.
• Experience in training, technical writing, documentation development, instructional design, or a related role.
• Strong written and verbal communication with the ability to explain complex information clearly.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team.
• Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.

Responsabilidades

• Help to develop, organize, and maintain training materials, user guides, SOPs, job aids, and other documentation.
• Collaborate with subject matter experts and stakeholders to gather information and ensure content is accurate and current.
• Create and deliver training content for clients, including presentations and workshops.
• Review, edit, and update existing documentation to improve usability and alignment with policies, processes, and systems.
• Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.
• Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.
• Assist with process improvement by identifying opportunities to streamline documentation and enhance training effectiveness.

Conhecimentos

Training

Technical writing

Documentation development

Instructional design

Cross-functional collaboration

Formação académica

Associate degree

Ferramentas

MS Word

PowerPoint

Excel

Descrição da oferta de emprego

Guidehouse is seeking a Training and Documentation Specialist to develop, organize, and maintain training materials, user guides, SOPs, and job aids. The role collaborates with subject matter experts to ensure accurate, current documentation and delivers training content for clients through presentations and workshops.

You will review and update existing documents, support onboarding, and help uphold version-controlled documentation libraries while contributing to process improvements in a