Training and Documentation Specialist

US132 Guidehouse Digital, LLC; Tysons (VA); Presencial; USD 65 000 - 108 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Paid Holidays

Resumo da oferta

Guidehouse is seeking a Training and Documentation Specialist to develop and maintain training materials, user guides, and SOPs. You will collaborate with SMEs, create client-focused training content, and support onboarding and ongoing learning initiatives.

The role requires strong writing and organizational skills, plus experience in training or technical communication. A federal/public trust eligibility is preferred, with comprehensive benefits and opportunities for professional development.

Qualificações

• Must have 2 years of training, technical writing, documentation development, instructional design, or related role.
• Strong written and verbal communication skills with ability to explain complex information clearly.
• Excellent organizational skills and attention to detail.

Responsabilidades

• Develop, organize, and maintain training materials, user guides, SOPs, job aids, and other documentation.
• Collaborate with SMEs and stakeholders to gather information and ensure content is accurate and current.
• Create and deliver training content for clients, including presentations and workshops.
• Review, edit, and update existing documentation for usability and alignment with policies and systems.
• Support onboarding and ongoing training by providing resources and answering questions.
• Maintain documentation libraries and training records with version control.
• Assist with process improvement to streamline documentation and training effectiveness.

Conhecimentos

Communication

Organizational skills

Independent work

MS Office (Word, PowerPoint, Excel)

Formação académica

Associate’s degree

Ferramentas

WalkMe

Content management systems

Documentation platforms

Descrição da oferta de emprego

Job Family: Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust

What You Will Do:

• Develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation to support team and organizational needs.
• Collaborate with subject matter experts and stakeholders to gather information, identify documentation requirements, and ensure content is accurate, clear, and current.
• Create and deliver training content for clients, including presentations, workshops, and other instructional materials that support learning and adoption.
• Review, edit, and update existing documentation to improve usability, consistency, and alignment with policies, processes, and systems.
• Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.
• Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.
• Assist with process improvement efforts by identifying opportunities to streamline documentation and enhance training effectiveness.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Associate’s degree or additional 2 years experience in lieu of Degree.
• Minimum 2 years experience in training, technical writing, documentation development, instructional design, or a related role.
• Strong written and verbal communication skills with the ability to explain complex information in a clear and user-friendly way.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.

What Would Be Nice To Have:

• Experience supporting training or documentation within an IT, grants, or administrative environment.
• Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.
• Experience creating online learning content, tutorials, or process maps.
• Knowledge of adult learning principles or instructional design best practices.
• Experience working with cross-functional teams in a fast-paced organization.

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com