IT Technician – Windows & Microsoft 365 Support

TransCore; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

TransCore-Amtech Systems (AMS) in Albuquerque, NM seeks a full-time IT Technician to provide desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. You will troubleshoot hardware, software, connectivity, and account issues, escalate complex problems, and help onboard/offboard users while maintaining strong customer service.

Candidates should have 2–5 years of experience, a high school diploma or GED, and familiarity with

Qualifications

• Typically requires 2–5 years of desktop support or IT help desk experience.

Responsibilities

• Provide desktop and end-user support for Windows devices and peripherals.
• Respond to incidents via the IT ticketing system.
• Install and support Windows 11 and standard business apps.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot AD/Entra ID accounts and access issues.
• Assist with Intune endpoint management.
• Resolve network, VPN, printing issues.
• Onboard/offboard employees and manage accounts.
• Support conference room tech and Teams Rooms.
• Document incidents and resolutions; create knowledge articles.
• Train users and enforce IT security policies.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Education

High school diploma or GED

College degree preferred

Technical certifications preferred

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Windows 10/11

Microsoft 365 apps

VPN

Job description

TransCore-Amtech Systems (AMS) in Albuquerque, NM seeks a full-time IT Technician to provide desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. You will troubleshoot hardware, software, connectivity, and account issues, escalate complex problems, and help onboard/offboard users while maintaining strong customer service.

Candidates should have 2–5 years of experience, a high school diploma or GED, and familiarity with