IT Support Technician - Windows, 365 & Endpoints

Amtech Systems, LLC; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, seeks a full-time IT Technician in Albuquerque, NM to provide desktop and end-user support for Windows, Microsoft 365, mobile devices, printers, and related tech. You will troubleshoot issues, maintain documentation, and assist with endpoint management using Intune and AD/Entra ID.

Onboarding and offboarding, plus training, are included. The role emphasizes customer service, incident resolution, and adherence to IT security

Qualifications

• Typically 2–5 years of desktop or IT support experience.
• High school diploma or GED; higher education preferred.
• Experience with Windows 10/11, Microsoft 365 apps, printers, and mobile devices.
• Working knowledge of Active Directory, Entra ID, and Intune.
• Experience with IT ticketing systems and incident documentation.
• Understanding of TCP/IP networking, VPN, and basic conference room troubleshooting.
• Basic IT security practices and MFA awareness.
• Certifications in IT are a plus but not required.

Responsibilities

• Provide desktop and device support for PCs, laptops, mobiles, printers, and peripherals.
• Respond to incidents via the IT ticketing system, prioritize and resolve requests.
• Install and support Windows 11 and standard business applications.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Troubleshoot user accounts and password issues in AD and Entra ID.
• Assist with endpoint management using Microsoft Intune.
• Diagnose and resolve network, VPN, printing, and device issues.
• Handle onboarding and offboarding tasks, including account setup.
• Support conference room technology and Teams Rooms.
• Maintain accurate incident documentation and knowledge articles.
• Train end users on technology usage and security best practices.
• Follow IT security policies and assist with endpoint security initiatives.

Skills

Desktop support

Windows 11

Microsoft 365

Active Directory

Entra ID

Intune

VPN

Networking basics

Education

High school diploma

Tools

Ticketing system

Job description

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, seeks a full-time IT Technician in Albuquerque, NM to provide desktop and end-user support for Windows, Microsoft 365, mobile devices, printers, and related tech. You will troubleshoot issues, maintain documentation, and assist with endpoint management using Intune and AD/Entra ID.

Onboarding and offboarding, plus training, are included. The role emphasizes customer service, incident resolution, and adherence to IT security