Desktop Support Technician – Windows & Microsoft 365

Amtech Systems, Inc.; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

TransCore-Amtech Systems (AMS) in Albuquerque, NM is hiring a full-time IT Technician to provide desktop and end-user support for Windows workstations, M365 services, mobile devices, printers, and related technologies.

You will troubleshoot hardware, software, connectivity, and account issues, escalate complex problems, and assist with onboarding and security initiatives while delivering strong customer service.

Qualifications

• 2–5 years of experience in desktop or IT support.
• High school diploma or GED; higher education or technical certs preferred.
• Experience with Windows 10/11, Microsoft 365, hardware, printers, and mobile devices.
• Knowledge of Active Directory, Microsoft Entra ID, and Intune for user/account support.
• Familiarity with IT ticketing systems and documentation.
• Understanding of TCP/IP networking, VPN, wireless networking, and basic Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including MFA and endpoint protection.
• Strong communication and customer service skills; certifications are a plus.

Responsibilities

• Provide desktop and peripheral support for computers, laptops, mobile devices, and printers.
• Respond to incidents via the IT ticketing system and prioritize resolutions.
• Install and support Windows 11 and standard business apps.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Troubleshoot account, authentication, and access issues in AD and Entra ID.
• Assist with endpoint management via Intune.
• Diagnose and resolve hardware, software, network, VPN, and printing problems.
• onboard/offboard employees including equipment deployment and access setup.
• Support conference room tech and Teams Rooms.
• Maintain documentation of incidents, resolutions, and procedures.
• Train end users on technology solutions and follow security policies.

Skills

Customer service

Communication

Troubleshooting

Problem-solving

Education

High school diploma or GED

College degree or technical certifications preferred

Tools

Windows 10/11

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

VPN

Teams Rooms

Job description

TransCore-Amtech Systems (AMS) in Albuquerque, NM is hiring a full-time IT Technician to provide desktop and end-user support for Windows workstations, M365 services, mobile devices, printers, and related technologies.

You will troubleshoot hardware, software, connectivity, and account issues, escalate complex problems, and assist with onboarding and security initiatives while delivering strong customer service.