IT Technician

Amtech Systems; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

TransCore-Amtech Systems (AMS) in Albuquerque, NM is hiring a full-time IT Technician to provide desktop and end-user support for Windows workstations, M365 services, mobile devices, printers, and related technologies.

You will troubleshoot hardware, software, connectivity, and account issues, escalate complex problems, and assist with onboarding and security initiatives while delivering strong customer service.

Qualifications

• 2–5 years of experience in desktop or IT support.
• High school diploma or GED; higher education or technical certs preferred.
• Experience with Windows 10/11, Microsoft 365, hardware, printers, and mobile devices.
• Knowledge of Active Directory, Microsoft Entra ID, and Intune for user/account support.
• Familiarity with IT ticketing systems and documentation.
• Understanding of TCP/IP networking, VPN, wireless networking, and basic Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including MFA and endpoint protection.
• Strong communication and customer service skills; certifications are a plus.

Responsibilities

• Provide desktop and peripheral support for computers, laptops, mobile devices, and printers.
• Respond to incidents via the IT ticketing system and prioritize resolutions.
• Install and support Windows 11 and standard business apps.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Troubleshoot account, authentication, and access issues in AD and Entra ID.
• Assist with endpoint management via Intune.
• Diagnose and resolve hardware, software, network, VPN, and printing problems.
• onboard/offboard employees including equipment deployment and access setup.
• Support conference room tech and Teams Rooms.
• Maintain documentation of incidents, resolutions, and procedures.
• Train end users on technology solutions and follow security policies.

Skills

Customer service

Communication

Troubleshooting

Problem-solving

Education

High school diploma or GED

College degree or technical certifications preferred

Tools

Windows 10/11

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

VPN

Teams Rooms

Job description

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time IT Technician to join our team in Albuquerque, New Mexico.

Summary

The IT Technician provides desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. Troubleshoots and resolves hardware, software, connectivity, and account issues while maintaining a high level of customer service. Escalates complex issues to System Administrators, Network Engineers, or application support teams as necessary.

Essential Duties and Responsibilities

• Provide support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
• Respond to, prioritize, troubleshoot, and resolve incidents and service requests submitted through the IT ticketing system.
• Install, configure, maintain, and support Windows 11 operating systems and standard business applications.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot user account, authentication, password, and access issues within Active Directory and Microsoft Entra ID.
• Assist with endpoint management activities through Microsoft Intune.
• Diagnose and resolve hardware, software, network connectivity, VPN, and printing issues.
• Perform employee onboarding and offboarding activities, including equipment deployment, account setup, and access management.
• Support conference room technology and Teams Rooms.
• Maintain accurate documentation of incidents, resolutions, procedures, and knowledge articles.
• Train and assist end users in the effective use of technology solutions.
• Follow IT security policies and assist with endpoint security initiatives.

Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

• Typically requires 2-5 years of experience in desktop support, IT support, help desk, or a related technical support role.
• High school diploma or GED required; computer-related education, technical certifications, or a college degree preferred.
• Experience supporting Windows 10/11, Microsoft 365 applications, computer hardware, printers, and mobile devices.
• Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft Intune for user account, access, and endpoint support.
• Experience with IT ticketing systems, incident management, and technical documentation.
• Understanding of TCP/IP networking, VPN connectivity, wireless networking, and basic conference room and Microsoft Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including multifactor authentication and endpoint protection.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Microsoft or other relevant industry certifications preferred but not required.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to: handle, stoop, kneel, crouch, crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.