IT Technician Supervisor: Lead Team, Modern IT Solutions

Brunswick County; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation Leave

Sick Leave

Petty Leave

Paid Holidays

Longevity Pay

Health Insurance

401 (k) Plan

457 Deferred Compensation Plan

Term Life Coverage

Long Term Disability

Short Term Disability

Flexible Spending Accounts

Vision Insurance

Universal Life Insurance

Critical Illness

Tuition Assistance

Job summary

Brunswick County is seeking an IT Technician Supervisor to join its Information Technology Department to oversee a team of IT Technicians, handle complex desktop, laptop, and mobile device support across Windows, iOS and Android, install software, and maintain robust hardware and software environments.

The role emphasizes mentoring, task coordination, design and deployment of scalable solutions, managing the ticketing system, liaison work with vendors, asset and mobile device management, and

Qualifications

• Bachelor’s degree in computer science, information systems, or a closely related field.
• Five (5) years of related hardware and software applications experience; supervisory experience preferred.
• NC or SC driver license required.
• Ability to achieve CJIS Security level certification.
• Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office.

Responsibilities

• Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback.
• Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues.
• Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Serving as the system administrator of electronic service request (ticketing) system.
• Serving as the department liaison with third party vendor of Managed Services for IT Service Desk.
• Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system.
• Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate.
• Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty.
• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
• Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
• Providing reports to IT management as required.
• Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed.

Education

Bachelor’s degree in computer science, information systems, or a closely related field

Tools

Active Directory

Mobile Device Management

Microsoft Office

Job description

Brunswick County is seeking an IT Technician Supervisor to join its Information Technology Department to oversee a team of IT Technicians, handle complex desktop, laptop, and mobile device support across Windows, iOS and Android, install software, and maintain robust hardware and software environments.

The role emphasizes mentoring, task coordination, design and deployment of scalable solutions, managing the ticketing system, liaison work with vendors, asset and mobile device management, and