Senior IT Support Technician — Client-Facing MSP Pro

COASTAL COMPUTER CONSULTING LLC; Brunswick (GA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Paid time off

Company parties

Free food & snacks

Job summary

Coastal Computer Consulting LLC in Brunswick, GA seeks an experienced IT Support Technician to join our growing team. This is not an entry-level role; candidates need a minimum of 3 years of hands-on IT support experience and a passion for helping clients.

Responsibilities include troubleshooting hardware, software, and network issues, configuring operating systems, and supporting Microsoft 365. You will provide on-site and remote support while maintaining high client satisfaction and meeting

Qualifications

• Minimum 3 years of professional, hands-on IT support experience.
• Proficiency with Windows operating systems.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
• Experience troubleshooting hardware, software, connectivity, printers, and business applications.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate professionally with clients in person, by phone, and remotely.
• Ability to explain technical issues clearly to non-technical users.
• Proactive, client-first attitude.
• Ability to work independently and manage multiple priorities.
• Background check required.

Responsibilities

• Provide hands-on technical support for hardware, software, and network issues.
• Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems.
• Install, configure, and maintain operating systems and business applications.
• Set up and support network infrastructure including routers, switches, wireless networks, and firewalls.
• Support Microsoft 365 and other common business technology platforms.
• Respond to help desk tickets and client service requests in a timely and professional manner.
• Provide both remote support and onsite support at client locations.
• Perform routine system maintenance, updates, and security patching.
• Document technical issues, resolutions, and IT procedures.
• Communicate technical issues clearly to both technical and non-technical users.
• Resolve 90%+ of client issues on first contact whenever possible.
• Maintain a 98%+ client satisfaction rating.
• Hit monthly goals with integrity, not shortcuts.

Skills

Windows OS

Networking basics

Troubleshooting

Client communication

Remote & onsite support

Tools

Microsoft 365

Job description

Coastal Computer Consulting LLC in Brunswick, GA seeks an experienced IT Support Technician to join our growing team. This is not an entry-level role; candidates need a minimum of 3 years of hands-on IT support experience and a passion for helping clients.

Responsibilities include troubleshooting hardware, software, and network issues, configuring operating systems, and supporting Microsoft 365. You will provide on-site and remote support while maintaining high client satisfaction and meeting