Senior IT Support Technician — Client-Facing MSP Pro

COASTAL COMPUTER CONSULTING LLC

Brunswick (GA)

On-site

USD 43,000 - 65,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Dental insurance

Vision insurance

Paid time off

Company parties

Free food & snacks

Job summary

Coastal Computer Consulting LLC in Brunswick, GA seeks an experienced IT Support Technician to join our growing team. This is not an entry-level role; candidates need a minimum of 3 years of hands-on IT support experience and a passion for helping clients.

Responsibilities include troubleshooting hardware, software, and network issues, configuring operating systems, and supporting Microsoft 365. You will provide on-site and remote support while maintaining high client satisfaction and meeting

Qualifications

Minimum 3 years of professional, hands-on IT support experience.
Proficiency with Windows operating systems.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
Experience troubleshooting hardware, software, connectivity, printers, and business applications.
Strong troubleshooting and problem-solving skills.
Ability to communicate professionally with clients in person, by phone, and remotely.
Ability to explain technical issues clearly to non-technical users.
Proactive, client-first attitude.
Ability to work independently and manage multiple priorities.
Background check required.

Responsibilities

Provide hands-on technical support for hardware, software, and network issues.
Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems.
Install, configure, and maintain operating systems and business applications.
Set up and support network infrastructure including routers, switches, wireless networks, and firewalls.
Support Microsoft 365 and other common business technology platforms.
Respond to help desk tickets and client service requests in a timely and professional manner.
Provide both remote support and onsite support at client locations.
Perform routine system maintenance, updates, and security patching.
Document technical issues, resolutions, and IT procedures.
Communicate technical issues clearly to both technical and non-technical users.
Resolve 90%+ of client issues on first contact whenever possible.
Maintain a 98%+ client satisfaction rating.
Hit monthly goals with integrity, not shortcuts.