IT Technician Supervisor

Brunswick County; Bolivia (NC); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Brunswick County is seeking an IT Technician Supervisor to lead the IT Department in delivering high-quality desktop, mobile, and software support for county staff. The role emphasizes supervising technicians, coordinating workload, and implementing scalable IT solutions.

The successful candidate will provide senior-level technical support, maintain asset management, and collaborate with third-party vendors while aligning with ITIL-based processes and SCRUM project practices.

Qualifications

• Bachelor's degree in a related field and five years of hardware/software experience or an equivalent combination.
• Strong knowledge of Windows, iOS and Android OS, Active Directory, MDM, MFA, and Microsoft Office.
• Experience supervising IT staff and providing leadership in a service-driven environment.

Responsabilités

• Mentor and develop IT Technicians through coaching and feedback.
• Coordinate task assignments and assist Technicians with complex issues.
• Design and maintain robust desktop hardware/software solutions and imaging procedures.
• Administer the ticketing system and ensure timely resolution of requests.
• Liaise with vendors for IT services and manage asset inventory.
• Lead deployment of end-user devices and maintain images for setup.
• Provide reporting to IT management and support meetings as needed.

Connaissances

Windows OS

iOS

Android OS

Active Directory

MDM

ITIL

SCRUM

Formation

Bachelor's degree in computer science or information systems

Outils

Ticketing system

Mobile Device Management

MS Office

Description du poste

**This is a repost of a current vacancy. Previous applicants will remain under consideration and need not reapply.**

Brunswick County is looking for anIT Technician Supervisor to join our Information Technology (IT) Department to perform routine to complex technical work in the design, maintenance, and troubleshooting of computer software, hardware, and mobile devices for County departments and employees. Supervising a team of IT Technicians, the IT Technician Supervisor will: respond to complex technical issues surrounding desktop, laptop, and mobile devices, Windows based, iOS and Android Operating Systems; install software; follow work through to appropriate resolution; serve as senior level technical support for other IT Technicians and staff on hardware and software issues; and provide day-to-day leadership, guidance, and oversight to IT Technicians, ensuring high quality service delivery and adherence to departmental standards. Work includes:

• Mentoring and developing Technicians through coaching, training, goal setting, and providing regular performance feedback.
• Coordinating task assignments, monitoring workload distribution, and supporting Technicians in resolving complex technical issues.
• Assisting with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Serving as the system administrator of electronic service request (ticketing) system.
• Serving as the department liaison with third party vendor of Managed Services for IT Service Desk.
• Serving as the asset manager of County owned computer hardware and ensuring that equipment is barcoded and accurately captured in department asset management system.
• Managing cellular inventory and ensuring mobile devises are enrolled in Mobile Devise Management (MDM) as appropriate.
• Working with other third-party vendors for support with computes, printers, and other peripheral equipment under warranty.
• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
• Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
• Providing reports to IT management as required.
• Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed.

The successful IT Technician Supervisor will: consistently provide exemplary end user support and assistance with a customer centric focus on service delivery; fully embrace and adhere to department policies and procedures on Information Technology Infrastructure Library (ITIL) based methodologies and tools (i.e., Change Management, Service Catalog, etc.); actively engages in the department’s agile-based project management (SCRUM) methodology and procedures.

If you are a strong people leader who is technically savvy, customer focused, and an analytical problem solver who can use independent judgement and take initiative to get the job done, we’d love to hear from you!

This position reports directly to the IT Deputy Director.Bachelor’s degree in computer science, information systems, or a closely related field AND five (5) years of related hardware and software applications experience;ORan equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job. Supervisory experience is preferred.

• NC or SC driver license required.
• Ability to achieve and maintain appropriate Criminal Justice Information Services (CJIS) Security level certification.
• Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required.

Physical Requirements

Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.