System Tech III

St. Charles County Government; Saint Charles (MO); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Extended Medical Leave

Holidays

Employee Health

Dental

Life

Disability

Retirement

Tuition Assistance

Job summary

St. Charles County Government's Information Systems department seeks a System Technician III to install, maintain, and support the County Enterprise Network and provide direct user assistance. This role reports to the Technical Services Manager and participates in network projects.

The position requires at least three years in IT, proficiency with Windows and office apps, and experience with Help Desk, SCCM, and LAN/WAN. It is a full-time on-site role with a comprehensive benefits package.

Qualifications

• Associate degree in IT or related field.
• Minimum three years IT experience.
• Experience with workstation support and computer repair.
• Experience with Help Desk is desirable.

Responsibilities

• Configure and install network equipment, phones, computers, printers, and peripherals.
• Configure and install software and create/maintain user profiles.
• Provide training and technical guidance to other staff as required.
• Lead day-to-day technical support operations and participate in projects.
• Serve as Tier 3 support for county technology and troubleshooting.
• Design backup scripts and group policies; manage enterprise images.

Skills

Windows OS

Office apps

LAN/WAN

Help Desk

Scripting

Excellent communication

Education

Associate Degree

Tools

SCCM

Diagnostics software

Job description

SYSTEM TECHNICIAN III
INFORMATION SYSTEMS
SALARY: $66,177.65
BENEFITS: This is a full-time, 40 hour per week position which includes a full range of benefits including
Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
PURPOSE: The purpose of this position is to install, maintain and support the County Enterprise Network; provide direct user support and resolve software, hardware, data and network issues; and perform special project tasks. The work is performed under the supervision of the Technical Services Manager or the Network Services Manager.

Responsibilities

• Configures and installs network equipment, telephones, computers, printers, and peripherals.
• Configures and installs software.
• Creates and maintains user profiles.
• Assists with network maintenance, troubleshooting, cable management, statistical reports, and the

Responsibilities

• Provides training and technical guidance to other technical service personnel as required, maintains a

Responsibilities

• Participates in network projects at the task level.
• Troubleshoots and resolves user and computer issues. Assists with remote user support
• Configures System Center and debugs advanced issues with SCCM.
• Maintains accurate hardware and software inventory
• Works on-call as needed in a regular rotation with the other technicians on the team
• Monitors master consoles that monitor the performance of systems and network hardware
• Manages the print server and VPN Utility.
• Takes calls and resolves them as necessary; creates incidents or problems for escalation in incident

Responsibilities

• Serves as team lead for day-to-day technical support operations
• Participates in and leads some projects
• Acts as Tier 3 support within the Technical Services division for county technology and troubleshooting
• Advanced camera application management.
• Ability to design and troubleshoot images.
• Ability to design back-up schedules and create and troubleshoot backup scripts.
• Designs, plans, and implements group policies for an enterprise environment.
• Provides assistance with applications as required.
• Directs users to appropriate help for Information Systems problems
• Provides Tier 2 and Tier 3 Level Help Desk support as required.
• Performs other duties as assigned.

Requirements

Education

• Associate Degree

Experience

• Minimum three (3) years' experience in the Information Technology field
• Experience in workstation support is required.
• Experience performing computer repair and maintenance.
• Experience with diagnostic software and working on a Help Desk is desired.

Knowledge, Skills, And Abilities

• Requires a good understanding of the use and technical operation of computers and tablets
• Requires knowledge and experience with Internet browsers, email applications, Microsoft Windows,
  Word, Excel, and other Office products
• Requires experience with wide area networks and local area networks
• Desire experience with diagnostic software and working on a Help Desk
• Desire experience in telephony, security services, and backup procedures
• Desire experience with generating and analyzing Help Desk metrics
• Requires excellent written and verbal communication skills
• Requires scripting skills
• Requires demonstrated soft skills