IT Technician — Remote/Onsite MSP Support

Diligex; New York (NY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Salary of $60,000+

Company sponsored 401k plan

Technical training and equipment allowances

Job summary

Diligex is seeking an IT Technician to join our Midtown NYC team full-time. This role is ideal for those with 1-2 years of IT experience who are passionate about technology and customer satisfaction. Responsibilities include providing on-site and remote support, monitoring client systems, and creating technical documentation.

The candidate should possess a technical certification and have experience in customer service. A collaborative spirit and excellent multitasking abilities are essential for success in this position.

Qualifications

• 1-2 years of experience in a technical support role.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide remote and onsite support for desktops and applications.
• Perform Level 1 technical support on the Help Desk team.
• Create and update documentation for client systems.

Skills

Customer service

Windows troubleshooting

Mac troubleshooting

Technical documentation

Network fundamentals

Education

Technical certification (MCP preferred)

Tools

Kaseya

ConnectWise

Microsoft Office 365

Job description

Diligex is seeking an IT Technician to join our Midtown NYC team full-time. This role is ideal for those with 1-2 years of IT experience who are passionate about technology and customer satisfaction. Responsibilities include providing on-site and remote support, monitoring client systems, and creating technical documentation.

The candidate should possess a technical certification and have experience in customer service. A collaborative spirit and excellent multitasking abilities are essential for success in this position.