IT Technician - Onsite Support, AV & Hardware Expert

Snell & Wilmer

Tucson (AZ)

On-site

USD 42,000 - 64,000

Full time

45 hours ago

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Benefits offered by this job

Medical insurance

Dental

Vision

Disability insurance

Life insurance

401K/profit sharing

Paid holidays

Tuition reimbursement

Paid time off

Job summary

Snell & Wilmer in Tucson is seeking an IT Technician to support laptops, desktops, printers, audio-visual and peripherals. You will work with the Solution Center and IT teams to keep hardware, software, and network connectivity functioning, diagnose issues, and implement tickets and long-term projects. The role requires knowledge of Windows and Apple iOS, basic networking, and a customer-focused approach.

Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Qualifications

2–3 years of computer support experience.
Advanced troubleshooting of complex problems with Microsoft and third‑party apps.
A+ certification preferred but not required.
Strong knowledge of PC/laptop hardware, Windows, and iOS.
Basic network knowledge (TCP/IP, LAN, WAN, VPN).
Excellent customer service and multitasking abilities.

Responsibilities

Troubleshoot and repair computers in a networked environment.
Configure and support hardware, laptops, desktops, mobile devices, printers, peripherals, VoIP phones, AV systems, and cloud video conferencing.
Imaging and deployment of equipment; maintain asset inventory.
Install and configure software; provide onsite support to multiple teams.
Document processes and assist with new hire software training.
Travel to other offices as needed; manage multiple tickets and projects.