Denver IT Technician: End-to-End Tech Support Pro

Snell & Wilmer; Denver (CO); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K/Profit Sharing

Paid holidays

Tuition reimbursement

Paid time off

Job summary

Snell & Wilmer in Denver is seeking an IT Technician to support day-to-day operations of laptops, desktops, printers, audio-visual and peripheral equipment.

You will collaborate with Solution Center and other IT teams, troubleshoot end-user issues, manage tickets, and participate in long-term projects. The role requires 2–3 years of computer support experience; A+ certification is preferred but not required; strong knowledge of Windows, Mac OS, and basic networks is expected.

Qualifications

• 2–3 years of computer support experience.
• Advanced troubleshooting with Microsoft and third-party apps.
• A+ Certification preferred but not required.
• Strong knowledge of PC/laptop hardware, Windows and iOS.
• Basic networking concepts (TCP/IP, LAN/WAN, VPN).
• Excellent customer service and multitasking skills.

Responsibilities

• Troubleshoot and repair computers in a networked environment.
• Configure and support hardware/Laptops/Desktops/Mobile devices/Printers/Peripherals/VoIP/AV systems.
• Imaging and placement of computers, printers, and related equipment.
• Maintain inventory of equipment and supplies.
• Configure PDAs and laptops to firm systems.
• Install and configure software.
• Provide onsite support for Solution Center, Infrastructure, Systems and Security teams.
• Utilize the ticketing system for all issues.
• Develop and document desktop/technical support processes.
• Serve as backup to the department’s AV group.
• Conduct new hire software training as needed.
• Travel to other offices as needed.
• Other projects as assigned.

Skills

Troubleshooting

Windows

Mac iOS

Networking

Printers

Customer service

Communication

Ticketing systems

Active Directory

Education

College degree

Technical school cert.

Job description

Snell & Wilmer in Denver is seeking an IT Technician to support day-to-day operations of laptops, desktops, printers, audio-visual and peripheral equipment.

You will collaborate with Solution Center and other IT teams, troubleshoot end-user issues, manage tickets, and participate in long-term projects. The role requires 2–3 years of computer support experience; A+ certification is preferred but not required; strong knowledge of Windows, Mac OS, and basic networks is expected.