IT Technician: Customer-Driven Tech Support & IT Ops

Jobtailor; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Las Vegas, NV, is seeking an IT Technician to deliver on-site helpdesk support and maintain computers, printers, and software. You will diagnose issues, assist with telecommunication equipment, and support purchasing processes to keep operations running smoothly.

Join a team that values proactive troubleshooting, strong customer service, and collaboration on IT projects, including courtroom A/V setup and user training. Local candidates preferred.

Qualifications

• Strong technical skills in computer hardware, software, and peripherals.
• Proactive troubleshooting and diagnostic abilities.
• Customer service mindset with clear and patient communication skills.
• Experience with service desk operations is a plus.
• Experience with inventory management is a plus.
• Familiarity with remote troubleshooting tools is a plus.
• Familiarity with PDQ, Jira, and Confluence is highly valued.
• Certifications are a plus but not required.
• Submit a resume and list of three references.

Responsibilities

• Deliver timely, empathetic customer service by responding to user requests, diagnosing issues, and prioritizing problems
• Log all activity in the service desk system and resolve requests by phone or in person
• Diagnose and resolve user issues using research and diagnostics
• Maintain printer operations, including toner replacement and user access management
• Assist users with office productivity software
• Set up and configure telecommunication equipment
• Support hardware and software purchasing processes
• Maintain accurate inventory records and manage loaner equipment
• Install and routinely maintain computers, printers, and software
• Collaborate on or lead IT projects to improve operations, policies, and service delivery
• Operate and troubleshoot courtroom audio/visual equipment
• Ensure court sessions run smoothly and participants can use presentation and recording tools

Skills

Computer hardware

Software troubleshooting

Customer service

Service desk experience

Communication skills

Remote troubleshooting

Inventory management

Technical troubleshooting

Tools

PDQ

Jira

Confluence

Job description

Jobtailor in Las Vegas, NV, is seeking an IT Technician to deliver on-site helpdesk support and maintain computers, printers, and software. You will diagnose issues, assist with telecommunication equipment, and support purchasing processes to keep operations running smoothly.

Join a team that values proactive troubleshooting, strong customer service, and collaboration on IT projects, including courtroom A/V setup and user training. Local candidates preferred.