Onsite IT Support Specialist — End-User Champion

HCLTech; Tucson (AZ); On-site; USD 54,000 - 88,000; Full time

Benefits offered by this job

10 paid days off per year

10 paid holidays per year

401(k) retirement plan

Job summary

HCLTech is seeking an Onsite Support Technician in Tucson, AZ to deliver high-quality deskside support and on-site problem resolution. The role collaborates with IT teams, supports Audio Visual, Network, and Servers, and ensures timely incident management and ticket closure.

The ideal candidate has 1–3 years of end-user hardware/software experience, strong customer service, Windows OS knowledge, VPN, and mobile device support. Some travel may be required.

Qualifications

• BS/BA in Computer Science, Information Systems, or an equivalent combination of education
• One to three years of experience in service delivery and End user hardware and software configuration troubleshooting.
• Experience with Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
• Excellent customer service orientation and verbal communication skills.

Responsibilities

• Provide customer-facing end-user support that includes on-site face-to-face assistance
• Install and Configure desktops, laptops, mobile devices, peripherals and related software
• Perform onsite updates, configuration changes, or software installations
• Use the Incident Management System to document and manage problems and work requests and resolutions
• Manage the ticket queue and ensure tickets are resolved within SLA
• Troubleshoot client software and basic network connectivity problems
• Coordinate with vendors for end-user support and hardware repair/replacement
• Provide on-site or off-site event support and disaster recovery assistance
• May train users and write training procedures; participate in ongoing training

Skills

End-user support

Windows OS

VPN

MS Office

Hardware troubleshooting

Mobile devices

Incident Management System

Network basics

Customer service

Education

BS/BA in Computer Science or Information Systems

Tools

Incident Management System

Ticketing system

Job description

HCLTech is seeking an Onsite Support Technician in Tucson, AZ to deliver high-quality deskside support and on-site problem resolution. The role collaborates with IT teams, supports Audio Visual, Network, and Servers, and ensures timely incident management and ticket closure.

The ideal candidate has 1–3 years of end-user hardware/software experience, strong customer service, Windows OS knowledge, VPN, and mobile device support. Some travel may be required.