IT Service Technician

AME Group; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Collaborative environment

Job summary

The AME Group provides managed IT services with a people-first culture in Baton Rouge, LA. We are seeking an IT Technician to diagnose, troubleshoot, and resolve hardware, software, and network issues for Windows-based systems, offering on-site and remote support to our clients.

The ideal candidate has 1+ year in IT support, solid Windows knowledge, and familiarity with AD/DNS/DHCP. A valid driver's license and willingness to travel to client sites are required.

Qualifications

• 1+ years of IT support or similar role.
• Strong working knowledge of Windows 11 and Windows Server environments.
• Familiarity with Active Directory, DNS, DHCP, and Group Policy.
• Basic networking knowledge (TCP/IP, VPNs, switches, routers).
• Excellent problem-solving and customer service skills.
• Valid driver's license and ability to travel to client sites.

Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers.
• Perform routine maintenance including updates, patching, and system health checks.
• Troubleshoot network connectivity, AD, and Microsoft 365 issues.
• Respond to support tickets and provide timely resolution to end-user issues.
• Install, configure, and deploy hardware, software, and peripherals.
• Document all service activity, solutions, and client interactions in the ticketing system.
• Assist with onboarding/offboarding of users and devices.
• Support cybersecurity best practices including endpoint protection and patch management.

Skills

Windows OS

Active Directory

Networking basics

Customer service

PowerShell scripting

Tools

Microsoft 365

Job description

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Description

Welcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

What We Offer:

• Competitive salary and benefits package.


• Opportunities for professional growth and development.


• Collaborative and supportive work environment.

Position Summary

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role provides on-site and remote technical support to clients, ensuring systems remain secure, reliable, and operating at peak performance.

Key Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025)


• Perform routine maintenance including updates, patching, and system health checks


• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues


• Respond to support tickets and provide timely resolution to end-user issues


• Install, configure, and deploy hardware, software, and peripherals


• Document all service activity, solutions, and client interactions in the ticketing and documentation systems


• Assist with onboarding/offboarding of users and devices


• Support cybersecurity best practices including endpoint protection and patch management

Location:

Baton Rouge, LA

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Employment Type: Full-time

Availability: Immediate

Requirements

What We Are Looking For:

• 1+ years of experience in IT support or a similar technical role


• Strong working knowledge of Windows 11 and Windows Server environments


• Familiarity with Active Directory, DNS, DHCP, and Group Policy


• Basic networking knowledge (TCP/IP, VPNs, switches, routers)


• Excellent problem-solving and customer service skills


• Valid driver's license and ability to travel to client sites

Preferred:

• CompTIA A+, Network+, or Microsoft certification


• Experience with Microsoft 365 administration


• Familiarity with remote support tools and PSA/RMM platforms


• PowerShell scripting experience

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs


• Reliable transportation for on-site client visits

Salary

Based on experience and training.

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