IT Technician

Westhab, Inc.; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Westhab, Inc. is seeking an IT Technician in the Bronx to install, troubleshoot, and service network hardware and software. You will support staff in day-to-day computer usage and maintain IT systems across multiple sites.

The role requires an Associate's degree in a related field and at least two years of experience in computer/network support, with strong Windows and Office skills and basic networking know-how. A driver’s license and reliable car are required for site visits.

Qualifications

• Associate's degree required in CS or technical field.
• At least two years of computer and network support experience.
• Strong knowledge of Windows OS and Microsoft Office; basic networking understood.

Responsibilities

• Record IT requests via phone/email into the ticket system and track status.
• Open/follow up/log repair tickets with providers for voice/Internet/TV services.
• Support hardware, including PCs, printers, scanners, network gear and cameras; upgrade as needed.
• Maintain desktop software/OS; assist with installation and upgrades.
• Set up new network and computer equipment per standards; provide on-site or remote support.
• Coordinate with vendors and outside consultants as necessary.

Skills

Windows OS

Microsoft Office

Network infrastructure

Customer service

Independent work

Driver's license

Car

Education

Associate's Degree in Computer Science or technical related discipline

Tools

SonicWall

Citrix XenDesktop

Video surveillance

Job description

SALARY: $70,000.00-$ 80,000.00/ annual

Job Description

JOB TITLE: IT TECHNICIAN

DEPARTMENT/DIVISION: HOUSING

LOCATION: BRONX, NY

STATUS: NON EXEMPT

REPORTS TO: DIRECTOR OF MIS

SALARY: $70,000.00-$ 80,000.00/ annual

POSITION SUMMARY: Performs work installing, troubleshooting, servicing, upgrading network and computer software and hardware, and provides support to staff re: computer usage.

Essential Job Functions

• Record any IT requests via phone/email into IT ticket system. Monitor IT requests entered by users and make notes of user satisfaction when tickets are closed.
• Open/follow up/log repair tickets with voice/Internet/TV providers.
• Support all hardware, including installation, troubleshooting, upgrading and servicing of computers, printers, scanners, network equipment and security video equipment.
• Support desktop software and operating systems, including installation, troubleshooting, and upgrading.
• Setup new network and computer equipment following organization standard procedures.
• Provide staff support by phone, remotely and/or on-site.
• Deliver computer equipment or supplies to various Westhab sites.
• Set up, maintain and remove user network accounts.
• Maintain inventory of software and hardware installed.
• Coordinate with vendors and outside consultants as necessary.

Essential Job Requirements

• Education: Associate's Degree in Computer Science or technical related discipline.
• Experience: At least two years of computer and network support.
• Required Skills: Knowledge of Windows operating systems and Microsoft Office Suites. Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls, etc.). Excellent customer service, interpersonal, organizational and communication skills. Must enjoy solving a wide variety of problems on a continual basis. Must be able to work independently. Must have a Driver’s License and car.
• Preferred Skills: Familiarity of Windows server operating systems and Citrix XenDesktop. Familiarity with SonicWall appliances. Familiarity with video surveillance systems.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. (EOE)

Occupational Safety And Health Administration (osha)

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.