IT Technician - On-Site, Cloud & Security Support

Response Computer Group, Inc.; Milford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Response Computer Group is seeking an IT Technician to join its collaborative and experienced team. The new team member will install, upgrade, maintain, operate, and optimize client IT infrastructure through on-site work and remote monitoring as needed.

The role emphasizes hands-on hardware/software configuration, system monitoring, backup testing, and ensuring security and regulatory compliance while delivering high customer satisfaction.

Qualifications

• Associate or Bachelor’s degree in Computer Science, IT and Networking, Computer Engineering, or related field.
• Eligible to work in the United States – we will not sponsor individuals for employment visas for this job.
• Driver’s license, proof of insurance, and reliable transportation during working hours.

Responsibilities

• Install and configure hardware and software components to ensure usability by customers
• Implement upgrades and updates to managed systems and software
• Monitor system alerts and logs and take action when appropriate
• Evaluate vulnerability notifications and implement mitigating actions
• Configure, monitor, and test backup and disaster recovery solutions for customers
• Provide support to users when system issues or usability concerns arise
• Travel to and provide on-site IT services to customer locations (typically within a 2-hour distance of Milford, Delaware)
• Troubleshoot hardware and software issues
• Ensure operations are executed in compliance with appropriate regulations and safety standards
• Maintain technical documentation
• Ensure that customer expectations are managed and met with high satisfaction

Skills

Managed IT services

Windows

Linux

Unix

Networking

Cloud infrastructure

VoIP

Security fundamentals

Documentation

Communication

Time management

Self-starter

Learning mindset

Education

Associate or Bachelor’s degree in Computer Science, Information Technology and Networking, Computer Engineering, or related field

Tools

NinjaOne

Kaseya

ConnectWise

Meraki

Cradlepoint

Cisco networking

Microsoft Azure

Amazon Web Services

VoIP systems

Job description

Response Computer Group is seeking an IT Technician to join its collaborative and experienced team. The new team member will install, upgrade, maintain, operate, and optimize client IT infrastructure through on-site work and remote monitoring as needed.

The role emphasizes hands-on hardware/software configuration, system monitoring, backup testing, and ensuring security and regulatory compliance while delivering high customer satisfaction.