Information Technology Technician

Response Computer Group, Inc.; Milford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Response Computer Group is seeking an IT Technician to join its collaborative and experienced team. The new team member will install, upgrade, maintain, operate, and optimize client IT infrastructure through on-site work and remote monitoring as needed.

The role emphasizes hands-on hardware/software configuration, system monitoring, backup testing, and ensuring security and regulatory compliance while delivering high customer satisfaction.

Qualifications

• Associate or Bachelor’s degree in Computer Science, IT and Networking, Computer Engineering, or related field.
• Eligible to work in the United States – we will not sponsor individuals for employment visas for this job.
• Driver’s license, proof of insurance, and reliable transportation during working hours.

Responsibilities

• Install and configure hardware and software components to ensure usability by customers
• Implement upgrades and updates to managed systems and software
• Monitor system alerts and logs and take action when appropriate
• Evaluate vulnerability notifications and implement mitigating actions
• Configure, monitor, and test backup and disaster recovery solutions for customers
• Provide support to users when system issues or usability concerns arise
• Travel to and provide on-site IT services to customer locations (typically within a 2-hour distance of Milford, Delaware)
• Troubleshoot hardware and software issues
• Ensure operations are executed in compliance with appropriate regulations and safety standards
• Maintain technical documentation
• Ensure that customer expectations are managed and met with high satisfaction

Skills

Managed IT services

Windows

Linux

Unix

Networking

Cloud infrastructure

VoIP

Security fundamentals

Documentation

Communication

Time management

Self-starter

Learning mindset

Education

Associate or Bachelor’s degree in Computer Science, Information Technology and Networking, Computer Engineering, or related field

Tools

NinjaOne

Kaseya

ConnectWise

Meraki

Cradlepoint

Cisco networking

Microsoft Azure

Amazon Web Services

VoIP systems

Job description

Response Computer Group is looking to add an IT Technician to its collaborative and experienced team. RCG supports a variety of small and medium-sized businesses with software and IT solutions across the country. The new team member will be responsible for helping enterprise customers install, upgrade, maintain, operate, and optimize their IT infrastructure.

Responsibilities:

• Install and configure hardware and software components to ensure usability by customers
• Implement upgrades and updates to managed systems and software
• Monitor system alerts and logs and take action when appropriate
• Evaluate vulnerability notifications and implement mitigating actions
• Configure, monitor, and test backup and disaster recovery solutions for customers
• Provide support to users when system issues or usability concerns arise
• Travel to and provide on-site IT services to customer locations (typically within a 2-hour distance of Milford, Delaware)
• Troubleshoot hardware and software issues
• Ensure operations are executed in compliance with appropriate regulations and safety standards
• Maintain technical documentation
• Ensure that customer expectations are managed and met with high satisfaction

Qualifications/Requirements:

• Associate or Bachelor’s degree in Computer Science, Information Technology and Networking, Computer Engineering, or related field
• Eligible to work in the United States – we will not sponsor individuals for employment visas for this job
• Driver’s license, proof of insurance, and reliable transportation during working hours

Desired Characteristics:

An excellent candidate for this role will have:

• Experience with managed IT service products (i.e. NinjaOne, Kaseya, ConnectWise)
• Applied knowledge and experience with Windows, Linux, and Unix operating system management
• Experience with configuration and management of network devices (i.e. Meraki, Cradlepoint, Cisco networking products)
• Experience with configuration and management of cloud infrastructure services (i.e. Microsoft Azure, Amazon Web Services)
• Experience with configuration and management of VoIP phone systems
• Applied knowledge and experience with networking fundamentals, information security principles, and application deployment architecture
• Excellent communication skills – personal, over the phone, and over email
• Excellent organization and time management skills – able to set a timeline and meet it
• Experience as a self-starter that perseveres through challenges and learns from failuresPassion for learning and technology

About Us:

• Response Computer Group has been serving businesses and consumers since 1983. RCG provides end-to-end software and IT services for a diverse range of clients – from the building materials to the bedding industry. Response Computer Group is a strategic partner of Aptean, Inc., implementing and supporting their OSAS and Traverse product lines, and is a Microsoft certified solution provider. RCG is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.